Microsoft Suite, all inclusive
Debi Vega
Galt,CA
Overview
33
33
years of professional experience
Work History
Director of Operations
Guardian Life Insurance Company
11.2023 - 07.2024
- Demonstrated expertise in implementing and revising operational policies
- Able to clearly communicate changes to a wide variety of learners throughout the agency
- Managed multiple high-level projects simultaneously, ensuring deadlines were met, details were meticulously attended to, and prompt communication was maintained throughout all stages
- Collaborated with departmental heads to develop financial plans and ensure company-wide compliance; using resources provided to ensure our audits were acceptable and the agency was always compliant
- Successful Onboarding and Offboarding of all agency personnel in both our Sacramento and Beverly Hills agencies
- This resulted in 52 successful hires and a corporate award was presented for the largest amount of hires in a new agency.
Recruiter
Wells Fargo Bank, N.A.
08.2021 - 10.2023
- Efficiently managed a high-volume of 50+ requisitions simultaneously, consistently meeting internal clients’ expectations for both time-to-fill and candidate quality
- Able to quickly re-prioritize the day based on changing needs
- Identified gaps in processes and procedures and presented well thought out solutions to close gaps for the organization
- Expertly sourced top-quality candidates using various platforms, including, LinkedIn Recruiter, Indeed, and Gartner
- Maintained a robust candidate pipeline for hard-to-fill positions, resulting in a 68% faster time-to-fill compared to peers
- Facilitated the onboarding process for new employees, enabling them to work independently within two weeks of joining the organization
- Recognized as a subject matter expert in end-to-end recruiting processes and provided support in reviewing requisitions to ensure team compliance and adhering to all employment laws.
Regional Services Senior Consultant
Wells Fargo Bank, N.A.
08.2016 - 08.2021
- Exemplified an initiative-taking approach by saving the company an impressive $4.8 million in losses
- This was achieved through collaboration with legal partners and representing the company in court for seven cases involving fraud, risk, and compliance issues
- Demonstrated expertise in reviewing and monitoring operational integrity and risk management programs including audit, fraud and loss prevention, and compliance, for various branches within the region
- Partnered closely with Human Resources to support issue resolution, leaves of absences, return to work, accommodations, and unemployment for the entire District
- Provided coaching to the district when gaps in processes or policies were identified
- All opportunities were documented and presented to Senior leadership during weekly and monthly meetings to ensure all risk was mitigated for the company, team members and stakeholders.
Branch Manager III
Wells Fargo Bank, N.A.
01.2013 - 08.2016
- Leveraged by Regional leadership provide crucial support to branches in areas of need, particularly in operational integrity, risk management and optimizing district scheduling for increased efficiencies
- Fostered a culture of inclusivity and diversity, resulting in a highly engaged branch team and exceptional Q12 customer engagement results, reflecting a commitment to employee satisfaction and performance
- Collaborated effectively with human resources to create and execute recruitment plans, ensuring branch had a well-staffed team of successful employees.
Service Manager II
Wells Fargo Bank, N.A.
01.2004 - 01.2013
- Demonstrated exceptional expertise in managing regulatory and bank compliance, achieving consistently high SOCR (Service, Operations, and Control Review) scores of 95% each year
- Contributed to all branches in the district by facilitating the development of deeper understanding of policies, procedures, and resources
- This resulted in a notable 22% increase in productivity across the team
- Played a key role in coaching and assisting 27 Wachovia employees during the integration of Wachovia and Wells Fargo in Georgia and Florida
- Ensured a smooth team member and customer transition from one company to another, highlighting adaptability and leadership skills.
Branch Manager I
Wells Fargo Bank, N.A.
09.1991 - 01.2004
Service Manager I
Wells Fargo Bank, N.A.
09.1991 - 01.2004
Project Manager for ATM Support
Wells Fargo Bank, N.A.
09.1991 - 01.2004
Teller, C.S.S.R., Personal Banker and Banking Center Manager
Wells Fargo Bank, N.A.
09.1991 - 01.2004
Skills
- Quality Assurance
- Overseeing Personnel
- Performance Analysis
- Operational Leadership
- Process Improvement
- Overseeing Events
- Manage Operations
- Resource Allocation
- Finance and Accounting Oversight
- Payroll Administration and Timekeeping
- Organizational Structuring
- Strategic Consulting
- Directing Team Members
- Job Assignments
- Desktops, Laptops and Mobile Devices
- Operational Excellence
- Improve Performance
- Budget Controls
- Hiring and Onboarding
- Social Media Platforms
- Reviewing Resumes
- Performance Monitoring and Evaluation
- Process Development and Streamlining
- Business Policies and Procedures
- Supplier Monitoring
- Business Growth Initiatives
- Travel Itineraries
- Policy Development and Enforcement
- Constructive Feedback
Timeline
Director of Operations - Guardian Life Insurance Company
11.2023 - 07.2024
Recruiter - Wells Fargo Bank, N.A.
08.2021 - 10.2023
Regional Services Senior Consultant - Wells Fargo Bank, N.A.
08.2016 - 08.2021
Branch Manager III - Wells Fargo Bank, N.A.
01.2013 - 08.2016
Service Manager II - Wells Fargo Bank, N.A.
01.2004 - 01.2013
Branch Manager I - Wells Fargo Bank, N.A.
09.1991 - 01.2004
Service Manager I - Wells Fargo Bank, N.A.
09.1991 - 01.2004
Project Manager for ATM Support - Wells Fargo Bank, N.A.
09.1991 - 01.2004
Teller, C.S.S.R., Personal Banker and Banking Center Manager - Wells Fargo Bank, N.A.
09.1991 - 01.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Spreadsheets
Operating Systems
Communication Tools: Micrsoft Teams, Skype and Zoom
Accounting: AX accounting and Quickbooks
Social Media: Go Daddy (website)
Project Management
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Company Culture401k matchPaid time offWork-life balanceLanguages
English
Bilingual or Proficient (C2)