Hi, I’m
Debi Ahoefa Broohm
Seattle,WA
Summary
Motivated manager and lead with over 5 years of experience in freight forwarding logistics, integrated supply chain procurement, client operations management, and business consultant. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Proven ability to oversee teams, manage projects, and ensure operational efficiency. Strong experience in product management, cloud technology, and AI solutions. Fluent in English, French, and Chinese. Authorized to work in the US for any employer. Military spouse.
Overview
7
years of professional experience
1
Certification
Work History
Bolloré Group
Client Operations Manager/Senior Business Consultant
01.2022 - 03.2024
Job overview
- Created product strategy, vision, business case, and competitive analysis for logistics solutions.
- Drove the product roadmap and identified use cases and user stories, defining product delivery priorities and timeline.
- Led teams to deliver finished products by working closely with customer stakeholders, product owners, and data scientists in an agile environment.
- Owned executive communications, establishing the company as a trusted advisor and influencing the planning and prioritization of work.
- Managed product backlog (epics, features, and user stories) and identified product’s defining features/specifications.
- Collaborated with customer stakeholders to align on priorities and validate user stories.
- Drove experimentation with design on prototypes and user research.
- Contributed to a collaborative culture that embraces inclusivity and diversity.
- Assessed current systems for effectiveness in meeting organizational goals.
Maersk Logistics & Services
Customer Service Representative
06.2018 - 06.2019
Job overview
- Supervised 5 customer service agents, ensuring timely resolution of concerns and maintaining a 95% customer satisfaction rating.
- Handled all sales activities, engineering, and customs teams for efficient processes, reducing logistics turnaround time by 15%.
- Managed import/export logistics arrangements and key project launches, increasing project delivery success rate by 20%.
- Ensured client profitability and compliance with business onboarding and contracts, resulting in a 10% increase in client profitability.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
IPKeys
Administrative Assistant
01.2017 - 12.2017
Job overview
- Developed and executed targeted marketing campaigns, resulting in a 25% increase in lead generation.
- Implemented SEO strategies that improved website traffic by 30%, enhancing online visibility and positioning the company.
- Collaborated with sales teams to create effective sales collateral, presentations, and promotional materials, leading to a 20% increase in sales conversions.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Scheduled appointments between clients and customers and internal staff members.
- Facilitated communication between different departments within the organization.
Education
PhD of Shipping and Management from Law
01.2024
Master degree of International Law
01.2017
Skills
- Fluent in English, French, and Chinese
- Infrastructure Management
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Business Development
- Project Management
- Proficiency in internet and scholarly research
- Proficiency in computer-based systems: Microsoft Word, Outlook, Excel, and PowerPoint
- Product strategy and vision creation
- Product roadmap development
- Agile environment experience
- Executive communication and collaboration
- Leading virtual teams
- Cloud technologies expertise
- Creating technical reports and whitepapers
Additional Information
Operator Manager
Languages
- English, Fluent
- French, Fluent
- Chinese, Fluent
- Spanish, Basic
Languages
French
Native/ Bilingual
English
Full Professional
Chinese (Mandarin)
Full Professional
Certification
- Chinese Language certification
- Driving License
Washington State Department of Licensing
LIC#: WDL2T145703B
Accomplishments
- Best volunteers awards 2017
- scholarship awards 2015
Affiliations
Slow Food
Volunteer
06/2015 - Present
- Defend cultural and biological diversity, promote food education, and influence policies in public and private sectors
References
References available upon request.
Timeline
Client Operations Manager/Senior Business Consultant
Bolloré Group
01.2022 - 03.2024
Customer Service Representative
Maersk Logistics & Services
06.2018 - 06.2019
Administrative Assistant
IPKeys
01.2017 - 12.2017
PhD of Shipping and Management from Law
Master degree of International Law
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