Debkripa Ghosh
Flat 316, Baldota Serenity
Summary
Professional with extensive expertise in customer service and client relations across various sectors. Proven ability to cultivate strong relationships and resolve complex issues while providing outstanding service. Exceptional communication skills enable effective engagement with diverse audiences. Dedicated to enhancing service experiences through innovative solutions and ongoing professional development.
Overview
6
6
years of professional experience
Work History
Personal Assistant to the Managing Director
Plenier Consulting Pvt. Ltd.
Bengaluru
02.2017 - 07.2021
- Delivered comprehensive administrative support to MD, managing calendar, meetings, and travel arrangements.
- Handled sensitive communications with discretion for internal and external stakeholders.
- Coordinated meetings by preparing agendas, taking minutes, tracking action items and follow-ups.
- Supervised drafting and organization of critical documents, reports, presentations, and client files.
- Monitored deadlines and prioritized tasks to ensure efficient daily operations for MD.
- Served as primary contact for high-profile clients and partners to ensure seamless communication.
Personal Banker Welcome Desk
HDFC Bank Ltd, Thane
Bengaluru
08.2017 - 01.2019
- Handled audits efficiently, ensuring accuracy and compliance without errors.
- Tracked and maintained essential reports and data entries daily.
- Delivered exceptional banking services, enhancing customer satisfaction.
- Resolved customer inquiries promptly, fostering a positive service experience.
- Completed NISM certification course on Mutual Funds to enhance industry knowledge.
Business Data Analyst
Indiabulls Housing Finance Ltd
Kolkata
08.2016 - 01.2017
- Tracked sales activities, including all MIS components: Login, Disbursement, BA, and APF.
- Coordinated with credit, legal, and technical teams to ensure alignment on sales processes.
Sales Coordinator
Kotak Mahindra Bank Ltd.
Kolkata
06.2015 - 07.2016
- Conducted market research to identify potential customers for sales campaigns.
- Maintained an updated database of prospective clients and contact information.
- Managed client relationships by promptly responding to inquiries and resolving issues during sales.
Education
Master of Arts - English
Rabindra Bharati University
Kolkata01-2015
Bachelor of Arts - English
Rani Birla Girls' College, Calcutta University
Kolkata01-2013
ISC -
Calcutta Public School
Kolkata01-2010
ICSE -
Calcutta Public School
Kolkata01-2008
Skills
- Communication skills
- Crisis management
- Strategic thinking
- Interpersonal relations
- Event planning and coordination
- Problem solving
Languages
English
Full Professional
Hindi
Professional
Bengali
Native/ Bilingual
Timeline
Personal Banker Welcome Desk
HDFC Bank Ltd, Thane
08.2017 - 01.2019
Personal Assistant to the Managing Director
Plenier Consulting Pvt. Ltd.
02.2017 - 07.2021
Business Data Analyst
Indiabulls Housing Finance Ltd
08.2016 - 01.2017
Sales Coordinator
Kotak Mahindra Bank Ltd.
06.2015 - 07.2016
Master of Arts - English
Rabindra Bharati University
Bachelor of Arts - English
Rani Birla Girls' College, Calcutta University
ISC -
Calcutta Public School
ICSE -
Calcutta Public School
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