DeBograh Palmer

Work History

Program Coordinator

South Carolina Department Of Insurance

04.2013 - Current

Improved program based on changing trends, audience feedback and directives.
Monitored programming schedules, conformance to guidelines and quality.
Assisted with grant writing with efforts to secure funding and sustain program long-term.
Provided technical support to staff with necessary resources to carry out duties successfully.
Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Developed and recommended policies and procedures for evaluating programs.
Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance
Created and enforced programming standards to maintain compliance with regulatory requirements
Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term

Associate Customer Service Representative

Colonial Life Insurance Company

01.2011 - 04.2013

Responsible for reconciling and processing premium payments associated with payroll deduction accounts.
This includes making changes to both account and individual billing policy records.
Providing administrative support
Plan admin, brokers and producers in response to inquires regarding premium application
Scanned and manipulate bills for payment on ACP accounts.
Promptly responded to inquiries and requests from prospective customers.
Developed and updated databases to handle customer data.
Exhibited high energy and professionalism when dealing with clients and staff.
Educated customers about billing, payment processing and support policies and procedures
Participated in team meetings and training sessions to stay informed about product updates and changes.
Processed customer service orders promptly to increase customer satisfaction.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promptly responded to inquiries and requests from prospective customers
Investigated and resolved accounting, service and delivery concerns.
Handled customer inquiries and suggestions courteously and professionally.
Sought ways to improve processes and services provided.

Mathematics Teacher

Grand Prairie High School, High School Education

01.2007 - 01.2010

Develop and implement lesson plans that fulfill requirements of district curriculum program and show written evidence of preparation as required
Prepare lessons that reflect accommodations for differences in student learning styles
Present subject matter according to guidelines established by Texas Education Agency board policies, and administrative regulations
Plan and use appropriate instructional and learning strategies, activities, materials, and equipment that reflect understanding of learning styles and needs of students assigned.
Provided meaningful math instruction to improve math skills of students.
Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Scheduled appointments with parents to discuss student progress and classroom behavior.
Mentored students on individual basis to help develop math skills.
Attended teacher conferences and workshops to stay abreast of new developments in math education.
Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
Utilized mathematical applications and problem-solving techniques to teach advanced topics in mathematics
Developed and distributed study guides to reinforce lecture details and help students with test preparation
Cultivated relationships with parents for complete support network
Attended teacher conferences and workshops to stay abreast of new developments in math education
Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
Maintained lesson flexibility to adapt to student progress and information retention
Implemented peer tutoring system to enhance comprehensive understanding of math techniques and increase student test scores
Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives

Pre-freshman Engineering Program (Summer Program)

TEXPREP- Texas

01.2007 - 01.2010

To emphasis development of abstract reasoning and problem solving in fields of science, technology, engineering and mathematics (STEM)
Develop and administrated course work, team projects , class presentations , examinations, career seminars, field trips, and special events.
Provided meaningful math instruction to improve math skills of children.
Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Maintained lesson flexibility to adapt to student progress and information retention.
Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
Helped students make good decisions about course choices for educational and vocational goals.

Procurement Supervisor

GCS/ECOLAB

01.2003 - 01.2007

Training and assist associates with Microsoft Office applications
Modify Excel spreadsheets to reflect daily revenue and cost.
Create request for vendor authorization for all obsolete or discontinued equipment.
Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
Reviewed and approved purchase orders and invoices for accuracy and completeness.
Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Develop procedures for improving process for entering purchase orders, assisted internal and external customers with any purchasing questions.
Monitored and managed procurement budget to control costs.
Utilized market intelligence to identify opportunities for savings and cost reduction.

Summary

Overview

Work History

Program Coordinator

Associate Customer Service Representative

Mathematics Teacher

Pre-freshman Engineering Program (Summer Program)

Procurement Supervisor

Education

MBA - Business Administration

MBA - Human Resources

B.S - Mathematics

Skills

Reading, Sewing, Web site designing, and spending time with family.

Work Availability

Timeline

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