Debora Acevedo
Lowell,MA
Summary
Dynamic Relationship Banker with a proven track record at Bank of America, excelling in customer satisfaction and relationship management. Skilled in financial services and cash handling, I effectively expanded the client base through personalized solutions and exceptional service. Known for strong communication and teamwork, I consistently achieved sales targets while fostering a positive environment.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Bank of America
Lowell, MA
08.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
DistpachOffice
UPS
Chelmsford, MA
07.2018 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager
Rainbow Shops
Lawrence, MA
05.2014 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Antilles Educational College
Bayamon, Puerto Rico 07.2009
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Money handling
- Financial services
- Banking
- Employee motivation
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
- Time management
- Active listening
Languages
Spanish
Full Professional
Portuguese
Elementary
Timeline
Relationship Banker
Bank of America
08.2022 - Current
DistpachOffice
UPS
07.2018 - 08.2022
Assistant Manager
Rainbow Shops
05.2014 - 07.2018
Antilles Educational College