Debora Adams
MBA
Lancaster,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Managing Director
GC Hudson, LLC
Lancaster , SC
06.2018 - 01.2023
- Managed million dollar operations of multifaceted business
- Responsible for large sums of cash and daily bank deposits
- Managed Real Estate portfolio involving properties in SC, NC, TN, GA and FL. Approved/denied applicants, accepted payments, negotiated payment plans and filed necessary documentation to terminate contracts, if needed. Increased sales by 20% first year in office.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Designed and delivered client-defined systems and processes with tools and databases.
- Piloted cross-departmental projects to achieve successful delivery of new initiatives.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Raised property accuracy and accountability by creating new automated tracking method
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Reduced operational risks while organizing data to forecast performance trends.
Customer Service Representative
ProStaffers Temp Agency, st Franklin Financial Corporation
Lancaster , SC
12.2016 - 07.2018
- Performed credit audits and applications.
- Processed customer payments.
- Transported money and deposits to and from bank.
- Performed other activities that support branch and branch manager in office.
- In manager’s absence, coordinated functions and daily operational issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Managed over 50 customer call per day.
Administrative Assistant
ProStaffer's Temp Position @ AkzoNobel
Lancaster , SC
06.2016 - 12.2016
- Provided administrative support for office Chemists
- Supported Research & Development Team by obtaining and organizing Safety Data Sheets, Technical Data Sheets and Regulatory information for several thousand raw materials and polyesters made in-house or obtained from outside suppliers
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
Claims Adjuster II – Subrogation Specialist
BlueCross BlueShield of South Carolina, WC & Third Party Claims
Columbia , SC
09.2008 - 11.2015
- Investigated and managed claims through well-developed action plans, continued to work action plan to bring claims to appropriate and timely resolution.
- Analyzed, investigated and processed claims within organizations multi-state sites for SC, NC, GA, VA, KT, TN, and FL claims.
- Negotiated fair settlement of claims up to designated authority and settled claims within same.
- Actively managed litigation process to ensure timely and cost effective lien resolutions.
- Processed complex and technically difficult claims; utilized ICD-9/CPT codes.
- Approved claim payments and balanced daily payments received.
- Provided optimal service to policy holders.
- Promptly responded to all inquiries.
- Maintained superior quality rating at 94% in file handling and claim resolution, exceeded 85% departmental goal annually.
- Selected by supervisor to assist with file closures, resolve complex claim processing issues, participate in quality control and monitor claim updates and supervised Team Building projects to promoted healthy team spirit..
- Documented all investigation activity and presented reports to management..
- Answered customer questions regarding deductibles.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Passionate about learning and committed to continual improvement.
Education
Master of Business Administration (MBA) - Health Care Administration
Salem International University
West Virginai4.2015
BBA - Health Care Administration
Strayer University
Columbia, SC12.2013
Certified EKG Technician -
Midlands Technical College
Columbia, SC2003
Certified Medical Assistant - Clinical And Office Medical Procedures
Preferred Health
New York2002
Medical Assistant/Office Assisting Certificate - Clinical Care, Transcription And Office Practices
Midlands Tech
Columbia, SC1990
Skills
- Quality Assurance
- Staff Management
- Project Management
- Contract Management
- Budget Development
- Client Relationships
- Business Planning
- Data Analysis
- Typing
- QuickBooks Online & Desktop
- Word, Excel, Powerpoint, Access, Outlook
Timeline
Managing Director
GC Hudson, LLC
06.2018 - 01.2023
Customer Service Representative
ProStaffers Temp Agency, st Franklin Financial Corporation
12.2016 - 07.2018
Administrative Assistant
ProStaffer's Temp Position @ AkzoNobel
06.2016 - 12.2016
Claims Adjuster II – Subrogation Specialist
BlueCross BlueShield of South Carolina, WC & Third Party Claims
09.2008 - 11.2015
Master of Business Administration (MBA) - Health Care Administration
Salem International University
BBA - Health Care Administration
Strayer University
Certified EKG Technician -
Midlands Technical College
Certified Medical Assistant - Clinical And Office Medical Procedures
Preferred Health
Medical Assistant/Office Assisting Certificate - Clinical Care, Transcription And Office Practices
Midlands Tech
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