Debora Anderson
Tracy,CA
Summary
Personable Office Administrator with 23 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while answering incoming phone calls and keeping employee informed on their daily tasks. Uses independent decision-making skills and sound judgment, as well as excellent customer relations aptitude. Highly committed with hardworking mentality, organizational skills to maintain quality of services and impact company success.
Overview
23
23
years of professional experience
Work History
Office Administrator
Legacy Transportation LLC (self Employed-owner)
Tracy, CA
03.2000 - 04.2023
- Interacted with customers by phone, email, to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Education
High School Diploma -
Chabot College
Hayward, CASkills
- Office Management
- Customer Relationship Management
- Inbound Phone Call Handling
- Processing Expenses
- Recordkeeping and File Management
- Permitting Requirements
- Workforce Management
- Problem-Solving Techniques
- Payroll and Accounts Payable Receivable
- Coordinate Schedules
- Customer Service Management
- Enforce Policies
Additional Information
I have been self employed for the last 23 years owning our own transportation business. As a business owner I have fulfilled all tasks including accounts payable and receivable, supervision of 6 drivers and their payroll to make our company profitable.
Timeline
Office Administrator
Legacy Transportation LLC (self Employed-owner)
03.2000 - 04.2023
High School Diploma -
Chabot College
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