Debora Benavides
Houston
Summary
Dynamic customer service professional with extensive experience at Target and Walmart, adept at payment processing and data entry. Recognized for enhancing guest satisfaction through effective communication and problem resolution. Proven ability to thrive under pressure while maintaining a clean and organized environment, ensuring a seamless shopping experience for all customers.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Guest Advocate
Target
11.2024 - Current
- Assisted guests with inquiries and product selection to enhance shopping experience.
- Maintained knowledge of current promotions and sales to provide accurate information.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Collaborated with team members to ensure merchandise was stocked and organized effectively.
- Educated guests on Target's services, enhancing overall customer engagement and awareness.
- Adapted quickly to changing priorities in a fast-paced retail environment, demonstrating flexibility and reliability.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
Cashier
Walmart
07.2021 - 11.2024
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, enhancing shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area to ensure efficiency.
- Trained new cashiers on procedures and customer service standards.
- Resolved customer complaints promptly, maintaining positive store reputation.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Sharpstown High School
7504 Bissonnet St, Houston, TX 7707406-2021
Skills
- Customer service
- Computer skills
- Payment processing
- Data entry
- Calm under pressure
- Administrative and office support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Advocate
Target
11.2024 - Current
Cashier
Walmart
07.2021 - 11.2024
High School Diploma -
Sharpstown High School