Debora Borgem
Clinton,MA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Runner
Bella's Great Road
Acton, MA
10.2023 - Current
- Ensured that all orders were correct before leaving the kitchen area.
- Supported serving staff in delivering accurate and well-presented food orders.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Greeted and welcomed customers as they arrived at the restaurant.
- Double-checked meals placed in window against customer tickets for accuracy.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Memorized dining room floor plans and understood seat number system.
- Greeted guests with friendliness and professionalism.
Cashier
Pao da Hora Bakery
Leominster, MA
12.2022 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customer questions and provided store information.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained current knowledge of store promotions to highlight sales to customers.
Hostess/Server
Hola Restaurante& Tequila Bar
Southborough, MA
01.2019 - 12.2022
- Stocked server areas with supplies before, during and after shifts.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Provided menus to customers and answered questions regarding menu items.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Handled cash payments and reconciled daily transactions accurately.
- Assisted in preparing the restaurant for opening and closing shifts.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and gathered information to seat groups or place on waitlist.
Server Assistant
Tomasso Trattoriua E Enoteca
Southborough, MA
03.2017 - 01.2018
- Effectively multitasked within fast-paced environment.
- Participated in ongoing training to enhance job skills and knowledge.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Delivered exceptional customer service through friendly interactions with guests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
- Set up tables and chairs for parties and large groups.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Greeted guests with friendliness and professionalism.
Education
High School Diploma -
Joseph P. Keefe Technical School
Framingham, MA05-2021
Skills
- Dining Room Setup
- Beverage Preparation
- Safe Food Handling
- Table Setting
- Infection Control Training
- Bartending
- POS Systems
- Portuguese Fluency
- English Fluency
- Spanish Intermediate
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Professional
Certification
- Osha 10
- Infection Control
Timeline
Food Runner
Bella's Great Road
10.2023 - Current
Cashier
Pao da Hora Bakery
12.2022 - Current
Hostess/Server
Hola Restaurante& Tequila Bar
01.2019 - 12.2022
Server Assistant
Tomasso Trattoriua E Enoteca
03.2017 - 01.2018
High School Diploma -
Joseph P. Keefe Technical School