DeBora Brown
Detroit
Summary
Highly skilled Representative with experience in, customer service, and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, increased revenue, and successful conflict resolution.
Overview
13
13
years of professional experience
Work History
Account Solutions Rep
Credit Acceptance
Southfield
02.2025 - Current
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Processed payments and applied them to customer balances.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Data Entry.
- Handled inbound and outbound calls with the use of an automatic dialing system.
Collateral Analyst
Randstad - Flagstar
Troy
03.2021 - 01.2022
- Data Entry
- Obtained property and liability insurance certificates for business properties
- Improved portfolio quality with timely identification of collateral issues.
Title Coordinator
Quicken Loans
Detroit
04.2020 - 03.2021
- Data Entry
- Communicate with a sense of urgency to closing agents to obtain initial and closing information.
- Examined mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify properties' legal descriptions, ownership, and restrictions.
Post Closing Auditor
Quicken Loans
Detroit
02.2018 - 04.2020
- Data Entry
- Audit Closing package post closing
- Resolved failed audits by contacting closing agents and or clients for required documents and signatures
- Enhanced audit accuracy by reviewing loan documents and verifying compliance with industry regulations
Document Specialist
Quicken Loans
Detroit
03.2012 - 02.2018
- Data Entry
- Collaborated with cross-functional teams to gather pertinent information for accurate documentation.
- Demonstrated strong attention to detail while reviewing complex documents, ensuring that all information was accurate and up to date.
Education
High School Diploma -
Oak Park High School
Oak Park, Michigan06-2009
Skills
- Debt collection
- Payment processing
- Customer satisfaction
- Data entry
- Negotiation techniques
- Regulatory compliance
- Client communication
- Time management
- Attention to detail
- Problem solving
- Document review
- Customer support
Timeline
Account Solutions Rep
Credit Acceptance
02.2025 - Current
Collateral Analyst
Randstad - Flagstar
03.2021 - 01.2022
Title Coordinator
Quicken Loans
04.2020 - 03.2021
Post Closing Auditor
Quicken Loans
02.2018 - 04.2020
Document Specialist
Quicken Loans
03.2012 - 02.2018
High School Diploma -
Oak Park High School
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