Debora Carter
Holbrook,Idaho
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Co-Owner
Aspen Woods Construction
Holbrook, ID
03.2021 - Current
- Established foundational processes for business operations.
- Procurement of materials and equipment needed for each job.
- Worked with vendors to ensure timely delivery of ordered material.
- Managed all company accounting.
- Assisted with all aspects of the construction on each job site.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Caregiver/ Homemaker
Caregiver/ Homemaker
10.2022 - 10.2024
- Manage all aspects of the household and our small farm
- Cared for a child with mental health issues for first year
- Maintained clean personal areas and prepared healthy meals to support nutritional needs.
- Cared for aging parents, one with terminal cancer, one with multiple health concerns until October 2024
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
General Manager
Pilot/Flying J
07.2022 - 10.2022
- Worked all aspects of customer service
- Inventory control
- Scheduling of employees
- Performed maintenance on all store equipment
- Checked all vendors
- Worked with salesmen from various vendors to maintain proper inventory per company guidelines
- Assisted in training new employees across all shifts
- Utilized staff strengths to maintain a 90% customer satisfaction rating
- Completed all financial reports
Assistant Manager
Fast Stop
02.2022 - 07.2022
- Assisted customers for the c-store and A&W
- Maintained records of purchases and other sales transactions such as returns and refunds
- Kept lines moving as quickly as possible for both the C-store and A&W
- Performed duties such as cleaning, organizing shelves, and marking prices
- Performed maintenance on all store equipment
- Verified customers' ages for legal compliance with products such as alcohol and tobacco
- Responsible for ordering and processing returns for main vendors
- Checked all vendors
- Worked with salesmen from various vendors to maintain proper inventory and variety throughout the store
- Worked with salesmen and corporate office to bring in new products and promotions to drive new sales opportunities
- Assisted in training new employees across all shifts and both the C-store and A&W
- Brought the store back into brand and DEQ compliance
- Completed all daily and weekly financial reports
Shift Lead Cashier
KJ's Kwik Stop
09.2021 - 02.2022
- Accepted customer payments, and made changes when necessary
- Maintained records of purchases and other sales transactions such as returns and refunds
- Kept lines moving smoothly so that no more than 4 people were in line, except on heavy lottery days
- Performed duties such as mopping, organizing shelves, stocking and marking prices
- Verified customers' ages for legal compliance with products such as alcohol and tobacco
- Coached customers on how to play the various lottery games
- Closing activities including balancing cash; daily, weekly, and monthly reports for Lottery, Fish and Game, Comdata and multiple registers
- Checked in all afternoon deliveries
- Performed daily maintenance on fountains and coffee equipment
- Trained all employees in closing procedures and cash handling practices
Quality Inspector
Tarter West
01.2020 - 09.2021
- Ensure all company quality standards are met in the Fabrication, Welding, Paint, Loading and Tanks departments
- Use various measuring tools and video equipment to measure and record to maintain standards
- Track all production data for First Pass Yield data and report to plant manager and quality supervisor daily, weekly, and on request
- Map moves and shortages on load maps and make changes to the final map for the drivers
- Document all shortages for the logistics coordinator, and report to the sales department
- Track data from each load regarding customers for the sales department and plant manager
- Customer service for those customers picking up products
Owner/ Ceramic Specialist
Mad About Ceramics
01.2012 - 12.2019
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Collaborated with colleagues to discuss market information and strategies
- Conducted market research to learn of current trends and to perform sales activities accordingly
- Contacted existing and new customers to discover their needs
- Developed classes for customers to increase their skills
- Scheduling of manufacturing process
- Maintained a 5 Star quality rating
- Tracking of individual orders through entire process
- Packaging fragile items for domestic and international shipping
- Informed customers about current promotions and sales, encouraging them to take advantage
- Managed a successful distributorship of well-known ceramic supplier
- Inventory management
- Custom order fulfillment
- Marketing
- General accounting
- Advertising
Server
Flags West Truck Stop
10.2014 - 11.2015
- Calculated check amounts and split checks when parties requested separate checks
- Completed all side work after completion of dining service
- Delivered outstanding customer service by serving food and drinks to guests
- Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served
- Effectively maintained a clean working environment during shifts
- Ensured all meals served to patrons met quality standards
- Helped resolve guest problems by remaining positive, friendly and respectful
- Recommended entrée or drink choices to guests by listening to their preferences and concerns
- Used the point of sale, or POS, system to place orders and print checks
Lead Cashier
KJ's Kwik Stop
01.2016 - 12.2019
- Accepted customer payments, and made change when necessary
- Maintained records of purchases and other sales transactions such as returns and refunds
- Kept lines moving smoothly so that no more than 4 people were in line, except on heavy lottery days
- Performed duties such as mopping, organizing shelves, and marking prices
- Verified customers' ages for legal compliance with products such as alcohol and tobacco
- Coached customers on how to play the various lottery games
- Checked in vendors
- Worked with salesmen from various vendors to maintain proper inventory and variety in the wine room and throughout the store
- Assisted in training new employees across all shifts
Quality Technician
Hess Pumice Products
02.2014 - 10.2014
- Performed grade testing on pumice and perlite products to ensure product met predetermined standards
- Maintained all testing equipment
- Maintained calibration and verification records for all testing equipment
- Established an electronic database for recording test data from each lot produced
- Maintained all quality documents and records for specified lengths of time, and organized all paper documents to make retrieval easier
- Assisted in installation and testing of in-line quality testing equipment
- Responsible for verifying each pallet of each lot was within total weight parameters for shipping
- Verified that all tags and labeling were correct for product type and packaging
- Worked directly with plant operators to ensure product quality
- Quarantined any suspect product and completed additional testing when necessary
- Reviewed all written procedures to ensure accuracy and ISO compliance
- Identified policies and procedures that were obsolete or needed updating to current practices
Production Associate
Thermo Fisher Scientific
06.2012 - 02.2014
- Read work orders to understand and help implement the proper procedure of fabrication or assembly
- Received information, input it into the database and ensured the machines began the proper process
- Took inventory of materials and made orders where necessary
- Helped to maintain clean room requirements
- Assisted in training new employees in proper techniques and procedures
- Maintained quality requirements at each step of assembly and fabrication
- Maintained documentation of all parts and materials used through each step of assembly and fabrication
Production Associate
Autoliv North America
01.2010 - 12.2012
- Operated various types of machines, including manual and robotic, in the assembly of initiators
- Conducted quality assessments of materials from both internal and external suppliers
- Conducted quality assessments of parts produced before sending on the next process
- Certified to handle explosive materials related to airbag manufacturing
- Cross-trained in 5 of the 6 areas of the Tremonton facility
- Was a certified trainer for each of the 5 areas
- Worked extensively with the safety team to ensure safe practices, and improve safety of machine operations
- Worked extensively with ISO compliance and certification standards
- Maintained documentation to track parts and materials for each initiator lot number through the manufacturing process
- Worked with maintenance and leadership teams to improve quality and efficiency of machines to increase production while decreasing scrap rates
Engineering Technician
Alliant Technical Systems (ATK)
03.2005 - 12.2009
- Solely responsible for the fabrication and refurbishing of cable harnessing for the Minuteman III program
- Isolated faults for repairs
- Diagnosed technical problems, reported issues, and suggested solutions
- Developed new packaging procedures to reduce damage to cabling during transport
- Brought the cable harness project for Minuteman III from 3 years behind schedule to completion more than 3 months ahead of schedule and under budget
- Conducted quality assessments and testing on cabling for both Minuteman III and Shuttle programs
- Assisted in the development of testing equipment for testing cabling for the Space programs
- Member of the Aerospace safety team for 2.5 years and the Test Area Safety team for 3.5 years
- Conducted all safety meetings for my department for 3 years
- Assisted in instrumentation of test and production motors for the Shuttle program
- Worked directly with engineers to develop planning for new cabling systems
- Maintained MSDS sheets for all chemicals and compounds for my area
Production Associate
Autoliv North America
01.2000 - 12.2005
- Operated various types of machines in the assembly of initiator
- Conducted quality assessments of materials from both internal and external suppliers
- Conducted quality assessments of parts produced before sending on the next process
- Certified to handle explosive materials related to airbag manufacturing
- Cross-trained in multiple areas of the Tremonton facility
- Was a trainer for 2 areas
- Worked extensively with the safety team to ensure safe practices, and improve safety of machine operations
- Worked extensively with ISO compliance and certification standards
- Maintained documentation to track parts and materials for each initiator lot number through the manufacturing process
- Worked with maintenance and leadership teams to improve quality and efficiency of machines to increase production while decreasing scrap rates
Education
Associate of Applied Science - Business
University of Phoenix
Tempe, AZ02-2015
Skills
- Critical Thinking and Problem Resolution
- Team Leadership
- Proficient in Microsoft Office
- Account Maintenance
- Effective Complaint Resolution
- Appointment Coordination
- Team Coordination
- Client Relationship Management
- Versatile Team Contributor
- Polite Communication
- Enthusiastic Approach
- Client Relationship Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementHealthcare benefitsWork from home optionPaid time off401k matchTimeline
Caregiver/ Homemaker
Caregiver/ Homemaker
10.2022 - 10.2024
General Manager
Pilot/Flying J
07.2022 - 10.2022
Assistant Manager
Fast Stop
02.2022 - 07.2022
Shift Lead Cashier
KJ's Kwik Stop
09.2021 - 02.2022
Co-Owner
Aspen Woods Construction
03.2021 - Current
Quality Inspector
Tarter West
01.2020 - 09.2021
Lead Cashier
KJ's Kwik Stop
01.2016 - 12.2019
Server
Flags West Truck Stop
10.2014 - 11.2015
Quality Technician
Hess Pumice Products
02.2014 - 10.2014
Production Associate
Thermo Fisher Scientific
06.2012 - 02.2014
Owner/ Ceramic Specialist
Mad About Ceramics
01.2012 - 12.2019
Production Associate
Autoliv North America
01.2010 - 12.2012
Engineering Technician
Alliant Technical Systems (ATK)
03.2005 - 12.2009
Production Associate
Autoliv North America
01.2000 - 12.2005
Associate of Applied Science - Business
University of Phoenix
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