Debora Cervantes
Garden Grove,CA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Experienced with delivering personalized care and companionship to elderly clients. Utilizes excellent communication skills to build strong relationships and provide emotional support. Knowledge of best practices in personal care and daily assistance, ensuring safe and comfortable environment for clients.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Companion Caregiver
Cambrian
Irvine, CA
08.2024 - Current
- Assisted with mobility issues by using transfer belts, wheelchairs, walkers, canes.
- Monitored client health conditions, reporting changes to healthcare professionals promptly for timely intervention.
- Trained new caregivers on best practices in companion care and client interaction techniques.
- Provided emotional support and encouragement during difficult times for clients.
- Respected the privacy of clients by maintaining confidentiality of information.
- Maintained detailed records of daily activities and reported them to supervisors.
- Reported any changes in the client’s physical or mental condition to a supervisor or family members.
- Adhered to safety protocols to ensure the well-being of the client at all times.
- Adapted quickly to changing situations in order to meet the needs of clients.
- Demonstrated patience and understanding while providing quality care services.
- Performed basic housekeeping tasks such as cleaning, laundry, and meal preparation.
- Provided assistance with personal hygiene including bathing, grooming, dressing and toileting.
- Monitored medication intake and assisted with doctor appointments.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Transported client to doctor’s office and essential errands.
- Read and contributed to shift reports and care notes.
- Protected health information according to HIPAA policies and procedures.
- Helped patients move in and out of beds, baths and wheelchairs.
- Established personal relationships with clients to maintain patient comfort and care.
Rehab Coordinator
Verio Healthcare
Riverside, CA
07.2016 - 11.2018
- Developed and maintained electronic health records for accurate patient information management.
- Facilitated communication between medical staff, patients, and insurance providers to streamline processes.
- Implemented process improvements that enhanced patient intake efficiency by reducing wait times.
- Monitored compliance with healthcare regulations and standards to maintain operational excellence.
- Facilitated smooth day-to-day operations by effectively managing staff schedules, ensuring adequate coverage during peak hours or staff absences.
- Maintained a clean, organized, and welcoming environment for patients, visitors, and staff to promote a positive healing atmosphere.
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction and retention.
- Provided accurate information regarding policy details, coverage options, and claims processes to clients.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Documented customer interactions and transactions for accurate, up-to-date records.
Customer Service Representative
LifeCare Solutions
Redlands, CA
09.2016 - 11.2018
- Receiving referrals and verifying patients eligibility and benefits
- Verifying with the referrals what services are being requested, if not indicate on the authorization
- Entry demographic into mesta to process referrals
- Contacting the patient to schedule an appointment for the evaluation for the services being requested
- Completing quotes in rehab accelerate to submit to the funding sources
- Completing pricing for equipment each order varies depending on the payer and contractual rates
- Reviewing orders and evaluation from the technician, make sure that what is being quoted is medically necessary and approved by the insurance
- Responsible for weekly following up with the insurance for status
- Rechecking eligibility for each order confirming patients are still active
- Responsible to collect copay if needed
Document Specialist
OneLegacy
Los Angeles, CA
09.2013 - 09.2016
- Perform a variety of general office duties at the direction of the branch manager
- Completing customer assignments at the courthouse and branch location
- Responsible for storage, cataloging and retrieval of documents
- Maintain the integrity of working documents and updating documentation when revised high volume of documents in fast paced environment
- Data entry, including editing new assignments, updating and closing existing assignments
- Flexible and hardworking in deadlines driven environment
- Adept paying attention to detail as well seeing the larger picture when managing court files procedures and deadlines
- Solving problems and taking independent actions
- Preparing and assembles legal documents for filling with the court
- Advancing any fees required by the court closing about 50/100 documents per day
- High volume of phone calls
Front Office Coordinator
Kelly Educational Staffing
West Covina, CA
03.2007 - 08.2011
- Implemented efficient office procedures to streamline daily operations and improve workflow.
- Provided training and support to new staff on administrative processes and office systems.
- Assisted in the development of policies that improved front office operations and service delivery.
- Oversaw inventory management of office supplies, ensuring availability for staff needs.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Streamlined check-in procedures, reducing patient wait times and improving overall experience.
- Coordinated patient scheduling and managed appointment reminders to enhance office efficiency.
Education
Associate of Arts - Criminal justice
Everest
Riverside01-2010
High School Diploma -
La Puente
La Puente, CA06-2004
No Degree - Medical Ass
American Career College
City Of Industry, CA04-2012
Phlebotomist - Phlebotomist
US College
Santa Ana, CA09-2025
Skills
- Billing and collection procedures expert
- Records maintenance professional
- Patient referrals expert
- Insurance and collections procedures
- Excellent problem solver
- Resourceful and reliable worker
- Close attention to detail
- Bilingual English/ Spanish
- Customer service
- Phlebotomist license
- MA traininig
Accomplishments
- Recognized for going above and beyond the call of duty.
- Completed MA clinical hours
- US college phlebotomy on venipuncture and capillary puncture techniques.
Certification
- PT - Phlebotomy Technician
LANGUAGES
Spanish Fluent
Timeline
Companion Caregiver
Cambrian
08.2024 - Current
Customer Service Representative
LifeCare Solutions
09.2016 - 11.2018
Rehab Coordinator
Verio Healthcare
07.2016 - 11.2018
Document Specialist
OneLegacy
09.2013 - 09.2016
Front Office Coordinator
Kelly Educational Staffing
03.2007 - 08.2011
Associate of Arts - Criminal justice
Everest
High School Diploma -
La Puente
No Degree - Medical Ass
American Career College
Phlebotomist - Phlebotomist
US College