Debora Ann Cooley
Houston
Summary
Well-versed in producing reports, evaluating department operations and handling month-and year-end closings. Meticulous, conscientious and methodical in approach, with hands-on experience and passion for continuous improvement. Skilled in identifying opportunities for enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Business Financial Manager
Advantage Sales & Marketing
01.2016 - Current
- Streamlined financial reporting processes for improved efficiency and accuracy in data analysis.
- Managed cash reserves effectively, ensuring adequate liquidity for operations while maximizing returns on investments.
- Spearheaded initiatives aimed at improving financial literacy among non-financial staff members through regular training sessions.
- Developed long-term financial plans that aligned with company goals, enabling sustainable growth and profitability.
- Optimized cash flow management through diligent monitoring of receivables, payables, and working capital levels.
- Enhanced financial transparency by presenting clear and concise monthly reports to executive leadership teams.
- Monitored industry trends to identify opportunities for strategic investments or acquisitions that could enhance company value over time.
- Negotiated favorable terms on contracts with vendors and service providers, reducing expenses without compromising quality or service levels.
- Managed [Number] team members across [Number] offices.
- Managed essential personnel data and records using [Software].
Business Administrator Assistant
Advantage Sales And Marketing
07.2015 - 01.2016
- Contributed to economic success by participating in budgeting process.
- Managed day-to-day development issues.
- Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
- Oversaw employee onboarding processes, ensuring seamless integration into the company culture from day one.
- Processed employee expense reports quickly to prevent delays in payouts.
Customer Service /Call Center Team Leader
Advantage Sales And Marketing
04.2001 - 07.2015
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
- Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
- Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships.
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
- Communicated frequently and openly to motivate team members and drive goal achievement.
- Adapted call center operations in response to evolving business needs, ensuring seamless transitions during periods of change and growth.
- Fostered a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Oversaw call-monitoring, coaching, performance and corrective action for all team members.
- Ensured compliance with company policies and industry regulations through diligent oversight of daily call center operations.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
Education
Bachelor of Science - Business Administration
Davenport University
Grand Rapids, MI06-2009
Skills
- Cash flow management
- Credit analysis
- ERP systems proficiency
- Portfolio management
- Highly detail-oriented
- Customer relationship development
- Exceptionally organized
- Staff training
- MS Excel, Word, PowerPoint, Access and Outlook
Timeline
Business Financial Manager
Advantage Sales & Marketing
01.2016 - Current
Business Administrator Assistant
Advantage Sales And Marketing
07.2015 - 01.2016
Customer Service /Call Center Team Leader
Advantage Sales And Marketing
04.2001 - 07.2015
Bachelor of Science - Business Administration
Davenport University
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