DEBORA DAIANE DA SILVA

Being a manager of the waitstaff involves overseeing the daily operations of the dining area, ensuring excellent customer service, and maintaining a positive work environment. This role requires strong leadership skills, effective communication, and the ability to handle various challenges that may arise. Responsibilities include scheduling shifts, training new staff, resolving customer complaints, and coordinating with the kitchen to ensure smooth service. A good manager also motivates and supports the team, fostering a collaborative and efficient workplace.

Manage the Secretariat and Reception team to ensure excellent service and leadership in a corporate environment. Implement management tools to analyze weekly demands and activities. Align team roles with the company's mission, vision, and values. Present weekly results and improvements to the C-Level board. Oversee training and development for the secretariat team. Manage national and international travel for cost efficiency. Collaborate with Design and Architecture teams for projects. Handle operational tasks and space maintenance. Negotiate contracts with external suppliers for CEO's projects.

Provide advice to the CEO; manage expense reimbursement reports; plan national and international trips; organize and update electronic documents; assist with internal events; coordinate and manage information for meeting minutes; transcribe dictations; dispatch documents; and support the administrative and financial departments.

- Managed internal relationships and assisted in hiring qualified labor for the company, supporting the Human Resources department.

- Oversaw personal asset management, including financial control, investments, and reporting results.

- Developed and implemented checklists for various personal occasions.

- Coordinated household logistics, including packing, travel arrangements, installation of automated technologies, and maintaining technological records of birthdays for personalized greetings.

- Assisted in payroll management and logistics for household staff such as housekeepers, babysitters, drivers, and security guards.

- Negotiated with suppliers, monitored budgets for profitability, and conducted weekly project development follow-ups.

- Managed schedules, meetings, and agendas.

- Coordinated transportation and document dispatch.

- Assisted clients and visitors with information.

- Supported legal and HR departments in contracts.

- Administered corporate credit cards and arranged meetings.

- Negotiated housing contracts and managed deposits.

- Facilitated family travel arrangements and expenses.

- Assisted in asset acquisition and budget planning, providing weekly reports.

- Negotiated textile supplier budgets, managed payment scheduling, and assisted finance, logistics, and operations managers with document control.

- Conducted bank reconciliations and write-offs, contributed to operational employee recruitment.

- Hosted and attended to clients and guests.

- Monitored textile inventory through detailed spreadsheet management, facilitated payroll processes, and managed portfolio write-offs.

- Implemented strict material control measures for professionals, facilitated customer feedback through thorough surveys and various communication channels.

- Telephone service; general customer service; Schedule control of professionals, payment receipts; customer feedback and prospecting via telephone/email contact; leadership in employee training for high-quality service.

- Coordinated team efforts in product promotion, customer service, children's recreation, and reception at congresses, fairs, and events. Developed fundraising initiatives for promotions and managed resources, specializing in providing services at corporate events.

- Contact customers wishing to cancel service contracts, assess product or service quality, identify needs, and address complaints and inquiries to strengthen relationships. Develop strategies for service improvement, retention, and contract renewal.