Debora Flores
San Antonio,Texas
Summary
Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.
Overview
14
14
years of professional experience
Work History
Contact Center Representative II - Sensitive Profile
Bank Sales and Service Contact Center
11.2023 - Current
- Process Domestic and International wire transfers
- Submitting wire requests such as amendments, recalls, tracers, etc
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Contact Center Representative III
Bank Sales and Service Contact Center
02.2022 - 11.2023
- Submit fraudulent and non-fraudulent disputes
- Explore members’ banking opportunities and respond with needs-based solutions
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Central Office Receptionist
Southwest ISD
08.2021 - 01.2022
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Enhanced customer satisfaction by promptly answering incoming calls and directing them to the appropriate department.
- Organized, maintained and updated information in computer databases.
- Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
- Supported administrative tasks, such as filing and data entry, contributing to an organized work environment.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
- Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.
Chiropractic Assistant
Peterson Chiropractic
08.2015 - 07.2021
- Answered phones to respond to patient questions, provide information and schedule appointments.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
Customer Service Associate: Collections
Kohl’s
10.2013 - 12.2014
- Utilized creative thinking skills to build relationships and establish trust in making secure payments over the phone
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Telephone Banker
J.P. Morgan Chase
01.2011 - 09.2013
- Handled inquiries relating to consumer deposits, financial transactions, and technical support
- Assisted customers with online banking enrollment, navigation, and bill pay inquiries
- Built rapport with customers to become their trusted provider of financial services
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Educated clients on financial tools and resources available, empowering them to make informed decisions.
Education
Business Administration
Bellevue University
11-2028
Paralegal Studies
Alamo Colleges
09-2025
High School Diploma -
John Paul Stevens High School
01.2007
Skills
- Self discipline
- Flexible
- Adaptability in a changing environment
- Script adherence
- Workload Management
- Call handling
- Customer Service
- Problem-solving skills
- Building rapport
- Data Entry
- Inbound phone calls
- Appointment Scheduling
Timeline
Contact Center Representative II - Sensitive Profile
Bank Sales and Service Contact Center
11.2023 - Current
Contact Center Representative III
Bank Sales and Service Contact Center
02.2022 - 11.2023
Central Office Receptionist
Southwest ISD
08.2021 - 01.2022
Chiropractic Assistant
Peterson Chiropractic
08.2015 - 07.2021
Customer Service Associate: Collections
Kohl’s
10.2013 - 12.2014
Telephone Banker
J.P. Morgan Chase
01.2011 - 09.2013
High School Diploma -
John Paul Stevens High School
Business Administration
Bellevue University
Paralegal Studies
Alamo Colleges
Similar Profiles
Maciej StolarskiMaciej Stolarski
Customer Service Specialist at Sales and Service Contact CenterCustomer Service Specialist at Sales and Service Contact Center
Zakithi KhumaloZakithi Khumalo
Service Agent Westville (Customer Service ) at Eskom Customer Service contact centerService Agent Westville (Customer Service ) at Eskom Customer Service contact center
Heather DesrosiersHeather Desrosiers
Banking Specialist at TD Bank Contact CenterBanking Specialist at TD Bank Contact Center