Summary
Skills
Work History
Education
Certification
Languages
Overview
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DEBORA FRANCIS NOVAES DE BARROS

DEBORA FRANCIS NOVAES DE BARROS

Ocoee,FL

Summary

Detail-oriented and dependable professional with over 20 years of experience in translation, customer service, and office support. Proven expertise in cross-cultural communication, legal documentation, and client-facing roles. Adept at managing complex, high-pressure environments with professionalism, accuracy, and care.

Skills

  • Microsoft Excel, Word, Outlook
  • Adobe Acrobat Pro, Adobe Illustrator
  • Channel Management (Airbnb, Vrbo, Bookingcom)
  • Document Formatting & Editing
  • Basic Data Analysis
  • Legal terminology
  • Translation
  • Cross-cultural communication
  • Document preparation
  • Customer service
  • Conflict resolution
  • Legal translation
  • Fast typing speed
  • Interpretation proficiency
  • Advanced language proficiency
  • Live interpretations
  • FLUENT IN ENGLISH, PORTUGUESE AND SPANISH
  • Proofreading expertise
  • Microsoft office
  • Adobe

Work History

Professional Translator & Interpreter

Spazio Services, LLC
01.2002 - Current
  • Delivering expert translation and interpretation in Portuguese, English, and Spanish across legal, business, medical, and technical fields.
  • Member of the American Translators Association (ATA).
  • Translated documents between English, Portuguese and Spanish for diverse client needs.
  • Reviewed translated materials for accuracy and cultural relevance before delivery.
  • Provided language support during client meetings, ensuring clear communication.
  • Assisted in training junior translators on best practices and quality standards.
  • Attended industry events such as conferences and seminars for professional development purposes.
  • Ensured that all deadlines were met while maintaining high standards of quality in translations.
  • Provided support to clients regarding language-related questions or concerns.
  • Interpreted spoken dialogue during conferences and meetings as needed.
  • Prepared cost estimates for translation projects.
  • Researched cultural nuances when translating text into target languages.
  • Updated knowledge by reading current literature related to the field of translation.
  • Maintained accurate records of all jobs completed including details such as time spent on each task.
  • Performed quality assurance checks on translated content prior to delivery.
  • Reviewed finalized translations for grammar, punctuation, spelling, formatting and style accuracy.
  • Collaborated with other translators and editors to ensure consistency across all translations.
  • Skilled in real-time interpretation and accurate, culturally sensitive written translations.
  • Proven commitment to confidentiality and ethics.
  • Strong experience in document proofreading, formatting, and legal terminology
  • Experienced in interpreting during USCIS immigration interviews, accurately facilitating communication between clients and officers while maintaining neutrality and confidentiality
  • Core Skills: Translation & Interpretation | Legal Terminology | Real-Time Interpreting | Cross-Cultural Communication | Confidentiality | Proofreading
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Proofread, edited and revised translated documents.
  • Sat in on meetings to provide members with oral translations of conversations and information.
  • Provide consecutive and simultaneous interpretation during virtual legal proceedings
  • Translated spoken words simultaneously orally maintaining message content and style.
  • Adhered to ethical codes protecting information confidentiality.

Reservations Manager

Intelli Vacation Homes
07.2017 - 08.2024
  • Managed end-to-end guest reservations, achieving high occupancy and customer satisfaction.
  • Coordinated scheduling and booking systems for optimal property utilization.
  • Trained staff on reservation procedures and customer service best practices.
  • Developed relationships with property owners to enhance service offerings.
  • Oversaw conflict resolution between guests and property management teams.
  • Implemented process improvements for efficient reservation management workflows.
  • Collaborated with marketing teams to boost visibility of vacation homes online.
  • Collaborated with other departments such as sales, marketing, finance, and operations on strategies to increase occupancy rates at the hotel.
  • Provided training for new reservation agents on computer systems and procedures.
  • Conducted regular meetings with the team of reservation agents to discuss performance.
  • Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
  • Handled emergency situations involving changes or cancellations of reservations due to unforeseen circumstances.
  • Delivered personalized vacation experiences while handling significant volumes of guest communication.
  • Utilized booking platforms such as Airbnb, Vrbo, and Booking.com to maximize efficiency.
  • Increased occupancy rates through upselling techniques and effective customer loyalty strategies.
  • Implemented CRM systems to enhance guest service delivery and streamline operations.
  • Established relationships with vendors providing discounts or special offers for hotel guests.
  • Utilized computer software to keep accurate records of revenue and booking levels.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Legal Secretary – Elder Law

Law Office of Patricia Ann Wilson
02.2020 - 08.2021
  • Supported attorney in drafting legal documents for elder law cases.
  • Prepared wills, POAs, and healthcare directives with accuracy and confidentiality.
  • Served as the first point of contact for clients during sensitive legal matters.
  • Assisted in filing legal documentation and managing case logistics.
  • Managed legal correspondence and documentation for client cases.
  • Coordinated meetings and maintained schedules for attorneys and clients.
  • Organized case files and maintained an efficient filing system.
  • Assisted in drafting legal documents, notices, and contracts.
  • Liaised with clients, courts, and opposing counsel for information exchange.
  • Maintained confidentiality of sensitive information in all communications.
  • Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
  • Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
  • Proofed documents and submitted to attorneys for review.
  • Maintained attorney calendars by keeping track of appointments, meetings and conferences.
  • Drafted letters and prepared legal correspondence for attorneys.
  • Coordinated and scheduled meetings and telephone conferences.
  • Processed and distributed invoices to bill clients.
  • Organized case files by creating and maintaining document filing systems for easy retrieval of information.
  • Photocopied all correspondence, documents and other printed materials.
  • Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
  • Checked office supplies stock and placed orders to maintain levels.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Handled confidential information with discretion and integrity.
  • Core Skills: Legal Document Preparation | Client Communication | Legal Ethics | Court Filings | Elder Law Knowledge

Groups Coordinator

Alltour America
03.2011 - 07.2015
  • Coordinated travel logistics for group tours and events efficiently.
  • Coordinated group travel logistics for diverse client needs.
  • Developed detailed itineraries tailored to client preferences.
  • Communicated effectively with clients to confirm arrangements.
  • Organized group activities and events to enhance customer experience.
  • Assisted in training new staff on operational procedures and systems.
  • Resolved customer inquiries promptly to maintain satisfaction levels.
  • Supervised staff assigned to specific projects or events related to the group's activities.
  • Organized meetings with clients to discuss their needs and goals.
  • Prepared reports summarizing progress on various initiatives undertaken by the group coordinator.
  • Collaborated with other departments to coordinate promotional campaigns across multiple platforms.
  • Worked with other group leaders to identify and resolve issues between teams.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Participated in hiring process, identifying and selecting candidates who fit team needs and company culture.
  • Coached and mentored junior team members to aid in their professional development.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Designed contracts, collected fees, and booked venues for events.
  • Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
  • Managed itineraries, bookings, and logistical arrangements for seamless execution.
  • Served as liaison among vendors, guides, and clients to ensure effective communication.
  • Resolved travel issues promptly to maintain high levels of client satisfaction.

Education

Associate in Science -

Valencia College

GED -

Carisma Theological Seminary

Certification

Member, American Translators Association (ATA)

Languages

Trilingual: Portuguese | Spanish | English

Overview

24
24
years of professional experience
1
1
Certificate