DeBora Freeland
Washington,DC
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Experienced and equipped with strong problem-solving abilities, enhance operational processes, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Process Improvement and Document Controls Specialist (Engineering)
AMTRAK
03.2024 - 05.2025
- Created, managed and enforced the Design Operations Procedure for Engineering Services
- Led, created and managed the Engineering Practices, Standards, Manuals and Specifications depository for Technical Design Review
- Created and managed the Engineering Design Operations Library of Documents
- Coordinated between multi-disciplines while maintaining strict oversight and revision control standards
- Managed the Comply365 portal for all Engineering documents
- Set up weekly reports to audit any updated Engineering documents
- SharePoint Configuration and Administration
- Created SharePoint sites to align Engineering Design Operations depository of documents with Amtrak.com website ensuring the Design Review process was seamless for vendors and contractors
- Created and managed Library of Documents for all Engineering Disciplines over multiple SharePoint sites
- Data Management and Security
- Implemented data security measures by adding SSI messaging as a disclaimer to the SharePoint sites I created to ensure compliance with security protocols, and maintaining data integrity within SharePoint
- (The Procedure and systems that I created below enabled a seamless and efficient Design Review Process for large Capital Infrastructure Projects)
- Followed all company policies and procedures to deliver quality work.
Cost Engineer
11.2023 - 03.2024
- Plan, manage, and execute cost engineering and control activities for capital construction projects or portfolios
Rotation Program (Internal Rotation to Learn the Business Side of Amtrak Orchestrated With the President’s Office)
AMTRAK
02.2021 - 11.2023
- Recreated the New Service and Standards Manual adopted by all On-Board Staff (OBS)
- Created and executed a seamless Crew Placement Initiative Policy and Guide for On-Board Staff (OBS)
- Created the new Procedure and Training materials for Capital Delivery’s Project Controls Risk Management now being enforced company-wide
- Led Amtrak’s first A Philip Randolph RIP Mental Health conversation by facilitating a discussion and Q&A with various Mental Health professionals
- (The highly urgent projects shared below were successfully enacted, published, and enforced by the Executive Leadership Team on August 22, 2023, and November 1, 2023)
Senior Executive Assistant
AMTRAK
01.2018 - 02.2021
- Acted as the main point of contact/gatekeeper for the Office of the CEO/President, Executive Vice President of Capital Delivery and Vice President of Government Affairs and Corporate Communications
- Managed extremely active executive calendars, completed expense reports, composed confidential correspondence to Capitol Hill in a timely manner
- Drafted acknowledgment letters, personal correspondence, and other tasks that facilitate the CEO’s ability to effectively lead the company
- Essential worker for trespasser strikes and derailments
- Managed multiple tasks and priorities simultaneously
- Handled all time-sensitive and confidential matters seamlessly
- Delegated and screened incoming phone calls and messages
- Maintained seamless internal and external relationships with colleagues, customers, and stakeholders
- Arranged complex and detailed travel plans (domestic and international), itineraries, and agendas; and compiled documents for travel-related meetings
- Planned, coordinated, and ensured the executive’s schedules were followed and respected
- Communicated directly and on behalf of the CEO and President, with Amtrak customers, and others, on matters related to the Office of the President and CEO
- Prioritized and followed up on incoming issues and concerns addressed to the CEO and President, including those of sensitive or confidential nature. Determined appropriate course of action, referral, or response
- Provided bridge for smooth communication between the President’s office and internal departments
- Worked closely and effectively with the CEO and President to keep them well informed of upcoming commitments and responsibilities
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 4 executives.
Executive Assistant to Interim Vice President of Human Resources/Vice President and Senior Managing Deputy General Counsel & Assistant Corporate Secretary (Contractor)
AMTRAK
07.2017 - 11.2017
- Acted as the main point of contact/gatekeeper for the Interim Vice President of Human Resources
- Managed all administrative duties and correspondence on behalf of the Vice President of Human Resources
- Organized and helped facilitate HQ relocation
- Coordinated the organizational Reduction in Force (RIF) efforts
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Chief of Staff
WHITE HOUSE PROMISE NEIGHBORHOOD INITIATIVE
07.2014 - 11.2016
- Briefed staff and the Executive Director on revised organizational structure and communication protocols, fostering transparency and increasing employee satisfaction scores by 20%
- Managed vendor relationships resulting in a $200K organizational rebrand and increase in fundraising revenue
- Led communication efforts successfully rebranding the organization in less than 3 months and executing a vibrant and user-friendly new website
- Liaised between the executive director and the board of directors
- Spearheaded the recruitment of three new board members
- Managed five direct reports across various departments
- Maintained seamless internal and external relationships with colleagues, community members, and stakeholders
- Coordinated meetings with the Mayor, Councilmembers and Federal monitor
- Coordinated internal teams to meet critical deadlines
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
- Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
- Led crisis-management efforts during unexpected challenges; mitigating potential negative impacts on business operations.
- Mentored and developed junior staff members; fostering a culture of continuous learning and collaboration within the organization.
Curriculum Training
NEIGHBORWORKS AMERICA
04.2012 - 07.2014
- Collaborated with various Facilitators across curricula areas to successfully produce training materials
- Managed the development and delivery of course offerings for National Training Institutes, Community Organizing Symposiums, Community Leadership Institutes, Executive Director Symposium, and peer forums
- Planned the seamless production efforts for maintaining training materials and ensuring seamless delivery
Client Relations and Post-Production Manager
CEREBRAL LOUNGE
02.2004 - 04.2012
- Managed an internal team of editors, designers, and animators in a fast-paced post-production environment
- Cultivated key relationships with vendors
- Instrumental in the day-to-day administrative and operational duties for the DC office
- Collaborated with various talent from smaller agencies to major television networks, spearheading projects through to completion
- Managed administrative duties for DC office including budgeting and scheduling
- Interfaced with senior level management staff, outside vendors, and clientele, acting as a key point of contact
- Created, managed, and executed production schedules, delegated tasks, based on specialization
Education
Bachelor of Arts - Communications
STATE UNIVERSITY OF NEW YORK
Buffalo, NY01.2003
Skills
- Skilled in Microsoft Office Suite tools and functionalities
- SharePoint administration
- Skilled in OneDrive collaboration tools
- Skilled in travel and expense reporting
- Experience with ETrax
- Proficient in Showbiz software
- Experienced in Xytech scheduling management
- Office scheduling management
- Skilled in Microsoft Teams communication tools
- Skilled in Zoom meetings
- Sodales management
Certification
Certifications in Management and Leadership – NeighborWorks America
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time off401k matchStock Options / Equity / Profit SharingTimeline
Lead Process Improvement and Document Controls Specialist (Engineering)
AMTRAK
03.2024 - 05.2025
Cost Engineer
11.2023 - 03.2024
Rotation Program (Internal Rotation to Learn the Business Side of Amtrak Orchestrated With the President’s Office)
AMTRAK
02.2021 - 11.2023
Senior Executive Assistant
AMTRAK
01.2018 - 02.2021
Executive Assistant to Interim Vice President of Human Resources/Vice President and Senior Managing Deputy General Counsel & Assistant Corporate Secretary (Contractor)
AMTRAK
07.2017 - 11.2017
Chief of Staff
WHITE HOUSE PROMISE NEIGHBORHOOD INITIATIVE
07.2014 - 11.2016
Curriculum Training
NEIGHBORWORKS AMERICA
04.2012 - 07.2014
Client Relations and Post-Production Manager
CEREBRAL LOUNGE
02.2004 - 04.2012
Bachelor of Arts - Communications
STATE UNIVERSITY OF NEW YORK
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