Debora Galvan
Receptionist, Management , Bookkeeping,customer Relations
La Porte,TX
Summary
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in 2 languages with solution-oriented approach. Dedicated leader with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Front Desk Receptionist
Quality Inn
Abilene, TX
01.2019 - 09.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Assistant Store Manager
KFC Restaurant
Abilene, TX
03.2013 - 12.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Bookkeeping Assistant
Adolfo's General Contractor
Austin, TX
01.2011 - 11.2012
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Recorded deposits into [System], reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
Education
High School Diploma -
La Porte High School
La Porte, TX 08.1998 - 05.2001
Skills
Telephone etiquette
Timeline
Front Desk Receptionist
Quality Inn
01.2019 - 09.2021
Assistant Store Manager
KFC Restaurant
03.2013 - 12.2019
Bookkeeping Assistant
Adolfo's General Contractor
01.2011 - 11.2012
High School Diploma -
La Porte High School
08.1998 - 05.2001
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