Debora Guerra-Albernas
Naples,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. I would say I am positive and upbeat with strong relationship-building abilities. As well as organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Open to learning and constructive criticism.
Overview
3
3
years of professional experience
Work History
Receptionist
Rf Medical Services
08.2024 - 11.2024
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Handled cash box at the start, before lunch, and end of day
- Restocked Vitamins
- Organized, maintained and updated information in computer databases.
- Requested and sent medical records
Barista
Starbucks, Barista
01.2024 - 09.2024
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
Host
Stix Sushi & Seafood
01.2024 - 07.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Promoted business loyalty by fostering positive customer relationships.
- Cross-trained to handle different restaurant roles, including food runner, to-go stations, and bussed tables.
- Completed daily side work and opening and closing duties without fail.
Publix
Publix Grocery
03.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Lely High School
1 Lely High School Blvd, Naples, FL 3411305-2024
Skills
- Assist Customer in spanish and english
- Create strong and meaningful connections with clients
- Open to learning all things required of me
- Good communication skills
- Positive and professional
Timeline
Receptionist
Rf Medical Services
08.2024 - 11.2024
Barista
Starbucks, Barista
01.2024 - 09.2024
Host
Stix Sushi & Seafood
01.2024 - 07.2024
Publix
Publix Grocery
03.2022 - 12.2023
High School Diploma -
Lely High School
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