Debora Gushurst
Chicago,IL
Summary
Proven childcare and customer service expert with a track record of enhancing customer satisfaction and loyalty at FedEx. Skilled in resolving complaints with empathy and efficiency, and adept at managing high-stress situations. Demonstrates reliability and exceptional cash handling abilities, significantly contributing to repeat business and positive client relationships.
Overview
11
11
years of professional experience
Work History
Childcare
Self Employed Web
01.2018 - 09.2024
- Addressed any concerns regarding childcare directly with parents to maintain transparency in decision-making processes about the child''s welfare.
- Developed marketing strategies to attract new clients while retaining existing families through high-quality childcare services.
- Implemented effective time management techniques to balance multiple responsibilities such as meal preparation, laundry services, and light housekeeping duties alongside childcare tasks.
- Mentored junior kitchen staff members, fostering their growth and development within the childcare organization.
Customer Service Representative
FedEx
03.2014 - 10.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Forever 21
10.2015 - 04.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor In Accounting - Accounting
University Mogi Das Cruzes
São Paulo, Brazil06.2012
Skills
- Childcare needs
- Childcare assistance
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
Languages
Portuguese
Native or Bilingual
Timeline
Childcare
Self Employed Web
01.2018 - 09.2024
Customer Service Cashier
Forever 21
10.2015 - 04.2017
Customer Service Representative
FedEx
03.2014 - 10.2015
Bachelor In Accounting - Accounting
University Mogi Das Cruzes