- Enjoy physical and mental well-being reading and learning about Natural healing
- travel
- Gardening
- hiking, biking, skiing
Debora Hayes
Current Job: Estimates For Construction Co.
US
Summary
Dynamic professional with a strong background in customer service at TWA, excelling in effective problem resolution and relationship management. Proven ability to enhance client satisfaction through empathetic communication and organizational skills. Committed to fostering positive environments and achieving successful outcomes in diverse settings, including volunteer engagements and pet care.
Overview
1999
1999
years of professional experience
Work History
Volunteer
- Assisted with special skiing event and programs.
- Maintained clean, neat, and operational facilities at office where I helped with construction estimates,pay schedules, advising customers on kitchen and bathroom designs and handled customer relation issues.
- Supported engaging, fun, and smooth-running events by helping with organization and planning at MT. Ascutney, VT.
- Used strong interpersonal communication skills to convey information to others in all jobs I have done throughout my career.
- Represented organization positively and professionally while providing community with much-needed services.
- Coordinated food drives for improved local food bank stock levels.
- Assisted clients with obtaining housing, employment and support resources.
- Intervened in crisis situation to obtain support for a friend and reduce escalation or recurrence risks. Helped with nutrition suggestions.
Pet Sitter
Lisa and Rob Gough, Lynn Johnston, Ryan
- Prepared food and water following instructions from pet owners.
- Exercised animals regularly with walks and play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave animals a lot of attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Reduced clients anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
House Sitter
Lynn Johnston
- Managed pet care responsibilities efficiently, guaranteeing the health and well-being of animals under supervision.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Communicated with homeowner via phone or text.
- Safeguarded homeowner valuables, demonstrating responsibility for entrusted belongings while owners were away from their homes.
- Cared for houseplants by frequently watering during owners' absence.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
Airline Customer Service Agent
TWA
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
Sales Person for Computer and Medical Components
North East JIT
01.1995 - 01.1999
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and in a team environment.
- Traveled to companies and delivered samples and took orders.
Babysitter
01.1991 - 01.1993
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Brought child to physical therapy appointments, made healthy breakfast, lunch and dinner for all children, Played games, made sure children had plenty of outdoor physical activity.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Communicated with parents regarding children's progress and development, raising any issues.
- Planned fun outings and educational activities to keep children entertained.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
Education
Masconomet
Topsfield, United StatesNo Degree - Hospitality And Tourism Management
FAU
Boca Raton, FL 05.2001 -
Skills
Effective leadership skills
Effective problem resolution
Effective team engagement
Volunteer engagement
Collaborative decision-making
Effective relationship management
Strong client relations
Organizational tasks
Client support
Effective communication
Demonstrated professional conduct
Interests
Timeline
No Degree - Hospitality And Tourism Management
FAU
05.2001 -
Sales Person for Computer and Medical Components
North East JIT
01.1995 - 01.1999
Babysitter
01.1991 - 01.1993
Volunteer
Pet Sitter
Lisa and Rob Gough, Lynn Johnston, Ryan
House Sitter
Lynn Johnston
Airline Customer Service Agent
TWA
Masconomet