Debora Holman

• Adhered to strict HIPAA guidelines to protect patient privacy
• Schedule appointments for doctor visits and procedures.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Created new patient charts and scanned documentation before and after appointments into EHR system.
• Transmitted paperwork between providers and insurance companies to facilitate authorizations.
• Performed medical records management, including filing, organizing and scanning documents.

Kept facilities organized, clean and well-maintained to

• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Called and faxed pharmacies to submit prescriptions and refills.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Taught patients about medications, procedures, and care plan instructions.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Obtained client medical history, medication information, symptoms, and allergies.
• Verified patient insurance coverage and collected required co-payments.
• Performed medical records management, including filing, organizing and scanning documents.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

• Supported office staff and operational requirements with administrative tasks.
• Filled out records, staffing sheets, and patient documents.
• Organized paperwork such as charts and reports for office and patient needs.
• Documented latest information in computer system and printed paperwork.
• Stored and retrieved permanent records on daily basis.
• Organized paperwork for doctors, nurses, and patients.
• Answered multi-line phone systems to manage incoming and outgoing calls for busy medical surgical department.
• Executed administrative duties to facilitate unit tasks and meet team goals.
• Enhanced office productivity by handling high volume of callers per day.
• Transcribed doctors' medication orders, lab test requests, and care plans.
• Managed incoming calls and directed to appropriate department.
• Maintained current and accurate medical records for patients.
• Processed lab paperwork and requests according to physicians' orders.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Provided information for patient admissions and discharges to foster timely processing.
• Maintained patient confidentiality in line with HIPAA regulations.