Debora Howard
Jackson,MI
Summary
Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information.
Overview
4
4
years of professional experience
Work History
Clerical Support Specialist
Henry Ford Allegiance Health
JACKSON, Michigan
02.2023 - Current
- Dispersed incoming mail to correct recipients throughout office.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Assisted with data entry and maintained records of customer information.
- Greeted visitors, answered phones and routed calls to appropriate personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Collected payments from customers via cash, check or credit card transactions.
- Provided administrative support to management team members as needed.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Clerical Support Specialist
Healthwest Realty Advisors
Muskegon, MI
12.2019 - 07.2022
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Proofread documents prior to distribution to ensure accuracy of content.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Assisted with copying, scanning, and faxing documents as needed.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Ordered supplies as needed ensuring budget requirements were met.
- Directed clients and guests to correct departments, rooms and staff members.
- Answered telephones, directed calls, and took messages.
- Supported office clerical functions using word processing and other software, email and office machines.
- Inventoried and ordered materials, supplies and services.
- Communicated with customers and employees to answer questions or explain information.
- Provided support to other department personnel in a timely manner.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Greeted visitors, handled inquiries, and directed them to the correct office or person.
- Scheduled appointments and meetings as requested.
- Inputted customer information into a database system.
- Answered phones and routed calls to appropriate personnel.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Performed data entry tasks using various software applications.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Delivered messages and ran errands.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Education
GED -
Belding High School
Belding, MI10.1989
Some College (No Degree) - Criminal Justice
Muskegon Community College
Muskegon, MISkills
- Correspondence Writing
- Database Entry
- Quality Control
- Information Security
- Administrative Support
Extended Training
- Several areas of additional training to aid in providing proficiency and accuracy
Timeline
Clerical Support Specialist
Henry Ford Allegiance Health
02.2023 - Current
Clerical Support Specialist
Healthwest Realty Advisors
12.2019 - 07.2022
GED -
Belding High School
Some College (No Degree) - Criminal Justice
Muskegon Community College