Summary
Overview
Work History
Education
Skills
Languages
Phone
Languages
References
Timeline
Generic

Debora De Mello Haux

Oceanside,CA

Summary

Results-driven professional with strong experience in customer service and sales, now transitioning into academic program coordination. Skilled in advising, client engagement, and cross-functional collaboration. Adept at supporting adult learners, streamlining admissions processes, and driving retention strategies through data-informed decision-making.

Overview

14
14
years of professional experience

Work History

Small Business Owner

What The Fudge
San Diego, CA
10.2022 - Current
  • Created and managed an e-commerce platform for selling products online.
  • Designed logo and digital graphics used for websites and social media platforms. Established typography, icons, and other branding materials.
  • Generated reports on website analytics using tools such as Google Analytics.
  • Composed descriptions of merchandise for posting to online storefronts and social media platforms.
  • Maintained inventory of shipping supplies and packaging materials.
  • Managed updates on social media accounts to promote brand awareness and engage customers.
  • Ensured compliance with applicable laws and regulations while running the business.
  • Planned and executed promotional events to generate interest and increase sales.

Reissue Sales Representative

GEICO
Poway, CA
08.2021 - Current
  • Ranked top 5 sales agent in 2022, consistently meeting monthly sales quotas across 40+ states.
  • Handle 50+ inbound sales calls daily, qualifying prospects for auto insurance quotes and coverage.
  • Maintain high customer satisfaction, receiving excellent survey remarks for service and support.
  • Apply tailored communication techniques in the call center, achieving high contact rates regionally.
  • Maintained insurance license through ongoing education, ensuring compliance with diverse state regulations while excelling in customer service.
  • Contributed to team success by sharing effective practices, fostering a culture of excellence in customer satisfaction and sales performance.

  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed referral networks with other professionals, resulting in increased business opportunities.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Prepared and delivered detailed policy proposals and quotes to potential clients.

Customer Service Representative II

GEICO
Poway, CA
05.2021 - 08.2021
  • Handled complex customer inquiries, resolving issues efficiently and maintaining high satisfaction rates.
  • Developed expertise in insurance policies and claims processes.
  • Strengthened customer retention by offering discount options.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Investigated and resolved reported customer issues for improved customer satisfaction.
  • Provided world-class insurance services to the existing customer base, boosting client satisfaction and retention.
  • Provided empathetic support during challenging customer interactions.
  • Mentored new team members, facilitating their quick integration and success.

Customer Service Representative

GEICO
Poway, CA
01.2021 - 05.2021
  • Managed high-volume calls, reducing wait times and improving customer experience.
  • Handled customer inquiries with empathy, resolving issues efficiently. Developed strong problem-solving skills and enhanced communication abilities.
  • Streamlined customer service processes, reducing average call Pme. Consistently met and exceeded performance targets, contributing to team success.
  • Maintained accurate customer records, ensuring data integrity and privacy.

Key Account Representative

TRIMARK RW SMITH
San Diego, CA
01.2020 - 07.2020
  • Prepared/entered quotes, bids, orders and projects.
  • Made business decisions regarding mark-ups, quotes, freight rates and returns/credits.
  • Provide assistance and updates on projects and orders to customers.
  • Maintained knowledge of product lines and had the ability to explain features, benefits, and technical aspects to all customers.
  • Tracked inbound shipments, outbound shipments, direct shipments and expedited rush shipments to ensure orders were processed and delivered in a timely fashion.
  • Complied customer account information, documentation, and usage as requested.
  • Provided sales support.
  • Researched customers’ business needs and developed solid solutions to meet those needs, using expertise to translatebusiness analyses into recommendations.
  • Utilized ERP software and managed all decision-making regarding mark-ups, quotes, freight rates and returns/refunds.
  • Provided sales support, preparing quotes and purchase orders, tracking shipments, and delivering high qualitycustomer service.
  • Evaluated market trends and recommended products to customers based on their needs and goals.
  • Performed troubleshooting and resolved problems that arose during the order process to ensure timely delivery.

Assistant Manager

IGLOW BEAUTY BAR
San Diego, CA
08.2018 - 01.2020
  • Directly coordinated, trained and engaged with a team of 7 collaborators of diverse backgrounds.
  • Ensured optimal customer service and support by coordinating and optimizing operations and marketing strategies.
  • Managed membership program, boosting monthly client retention by 30%.
  • Maintained the financial sustainability of the establishment by managing budget and expenses, overseeing and controlling stock levels, and preparing sales and operations reports.
  • Coordinated and optimized store schedules to meet expected coverage demands.
  • Trained 7-person staff on company processes and procedures to deliver outstanding customer service and assistance.
  • Corrected operational discrepancies for 2 stores by developing and executing updated daily and monthly reports.
  • Resolved all customer problems by investigating issues, answering questions, sharing service/product knowledge and building rapport over the phone, email, and in person.
  • Boosted client retention by 30% monthly through membership program. Directly coordinated, trained and engaged with a team of 7 collaborators of diverse backgrounds.
  • Ensured optimal customer service and support by coordinating and optimizing operations and marketing strategies.
  • Managed membership program, boosting monthly client retention by 30%.
  • Managed store inventory, opened and closed store, and oversaw day to day store

Project Coordinator

VERT ENVIRONMENTAL
San Diego, CA
07.2017 - 05.2018
  • Immediate point of contact for all clients via multiline phone and email
  • Collected job information, quoted clients and obtained billing information for distribution to Field Technicians and Billing department
  • Scheduled and dispatched field technicians
  • Updated project system (data entry) while communicating with internal and external parties (mainly via Slack) all relevant information
  • Provided results to clients, prepared reports and followed-up with insurance companies on new/existing claims
  • Maintained project schedules by managing deadlines and adjusting workflow as needed
  • Supported project implementation by managing deadlines, streamlining processes, and adjusting workflow as needed.
  • Acted as a business partner, updating all data entry in project systems and updating internal and external stakeholdersvia Slack on insights, analyses, and recommendations.

Marketing Coordinator

PEARL AMOUR
San Diego, CA
01.2017 - 07.2017
  • Updated web pages and social media profiles with engaging content to drive traffic and sales to ecommerce website
  • Coordinated business communications, and generated leads through strategies such as Bridal show events and drip marketing campaigns
  • Recommended product changes to enhance customer interest and maximize sales
  • Planned and executed strategic re-branding of corporate product
  • Coordinated strategic online marketing campaigns and developed engaging content to increase brand awareness,acquire leads, drive traffic to e-commerce website, and boost sales.
  • Created and executed strategic re-branding of corporate product, enhancing customer interest and driving sales.

Student Admissions Representative

SOUTHERN STATES UNIVERSITY
San Diego, CA
07.2014 - 11.2016
  • Pleasantly welcomed international visitors, answered multi-line phone, and maintained reception area clean and organized
  • Maintained accurate knowledge of University contracts, policy, and procedures (especially related to US visas)
  • Used database to send out mail, create labels, run generic reports, and track student's application
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with US Embassy and company policies and procedures
  • Input data into Lighthouse database system for all students and conducted follow-up on all cases recorded within 24 hours
  • Supervised social media outreach; created social media content, collected prospect students leads
  • Planned, designed and distributed calendaring announcements for exams, activities, enrollment dates, special events and etc
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Created social media content and managed social media outreach, generating prospective student leads.
  • Welcomed international visitors and answered incoming phone calls, providing accurate information about Universitypolicies and procedures while delivering high-quality customer service.
  • Assisted with troubleshooting issues that may arise during the application process or after acceptance into the school.
  • Helped complete admissions packets and submitted paperwork to professionals for review and processing.
  • Reviewed applications, conducted interviews and delivered admissions decisions to applicants.
  • Analyzed applicant's academic records, test scores and personal statements in order to make informed admissions decisions.
  • Created engaging content for social media platforms such as Facebook, Twitter, Instagram to promote the school's programs and services.
  • Organized information sessions to inform potential students about the school's admission process.
  • Followed up regularly with accepted applicants regarding documentation required for final registration.
  • Coordinated with IT staff on developing a new online system for processing applications more efficiently.
  • Responded promptly to inquiries from prospective students regarding admission requirements, deadlines.
  • Accepted, verified, and processed applications per month.
  • Fielded numerous inquiries per day from prospective applicants to answer questions, coordinate tours and set appointments.
  • Developed and implemented marketing strategies to attract prospective students.

Marketing Intern

PETROBRAS DISTRIBUIDORA
Rio de Janeiro, Brazil
02.2012 - 03.2013
  • Coordinated Company's internal marketing program (loyalty program directed to employees)
  • Prepared and organized weekly and monthly reports
  • Included new gas stations in program and coordinated installation and maintenance of POS system
  • Processed payment to accredited gas station and submitted charges on employee's payroll

Marketing Intern

HELP SAUDE
Rio de Janeiro, Brazil
09.2011 - 01.2012
  • Kept track of KPIs
  • Coordinated and developed advertising space sales and membership
  • Developed and designed monthly newsletters for current and prospective clients

Education

Professional Program - Digital Marketing Strategies

Columbia Business School
Evanston, IL
01.2019

MBA - Business Administration And Management

SOUTHERN STATES UNIVERSITY
San Diego, CA
01.2017

Bachelor of Arts - Social Communication in Advertising & Marketing

Escola Superior De Propaganda E Marketing (ESPM)
Rio De Janeiro, Brazil
01.2013

Skills

  • Microsoft Office proficiency
  • Computer literacy
  • Complex problem solving
  • Customer service
  • Point of sale systems
  • Intuit QuickBooks expertise
  • Marketing strategy development
  • Sales techniques
  • Social media management
  • Operations oversight
  • Leadership skills
  • Schedule coordination

Languages

  • English, fluent
  • Portuguese, native
  • Spanish, basic

Phone

cell, (858) 380-6037

Languages

English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Elementary

References

References available upon request.

Timeline

Small Business Owner

What The Fudge
10.2022 - Current

Reissue Sales Representative

GEICO
08.2021 - Current

Customer Service Representative II

GEICO
05.2021 - 08.2021

Customer Service Representative

GEICO
01.2021 - 05.2021

Key Account Representative

TRIMARK RW SMITH
01.2020 - 07.2020

Assistant Manager

IGLOW BEAUTY BAR
08.2018 - 01.2020

Project Coordinator

VERT ENVIRONMENTAL
07.2017 - 05.2018

Marketing Coordinator

PEARL AMOUR
01.2017 - 07.2017

Student Admissions Representative

SOUTHERN STATES UNIVERSITY
07.2014 - 11.2016

Marketing Intern

PETROBRAS DISTRIBUIDORA
02.2012 - 03.2013

Marketing Intern

HELP SAUDE
09.2011 - 01.2012

Professional Program - Digital Marketing Strategies

Columbia Business School

MBA - Business Administration And Management

SOUTHERN STATES UNIVERSITY

Bachelor of Arts - Social Communication in Advertising & Marketing

Escola Superior De Propaganda E Marketing (ESPM)

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Debora De Mello Haux