Debora Osmon Gibson
Biloxi,MS
Summary
Motivated Beverage Supervisor with expertise managing hospitality programs that increase sales and revenue. Positive team leader training and developing employees to achieve success. Customer-focused with exceptional community building and interpersonal skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Beverage Supervisor
Hard Rock Casino
Biloxi, MS
01.2019 - 10.2023
- Ensured compliance with all safety and sanitation regulations for beverage staff.
- Developed beverage menus, pricing strategies, and promotional campaigns to increase sales.
- Trained new staff on proper product knowledge, pouring techniques, and customer service standards.
- Monitored daily operations of the bar area and ensured that all beverages were served in a timely manner.
- Created weekly schedules for bar staff and communicated any changes or updates to team members.
- Maintained inventory of liquor, beer, wine, mixers, glassware, ice, garnishes and other supplies needed for the bar area.
- Ordered supplies as needed to ensure adequate stock levels and prevent outages during peak hours.
- Processed cash payments from customers at the end of their shift while ensuring accuracy in accounting records.
- Performed monthly audits of alcohol inventories to identify discrepancies between actual stock levels and recorded amounts in POS system.
- Addressed customer complaints promptly while maintaining excellent customer service standards.
- Resolved conflicts between employees professionally while upholding company policies and procedures.
- Conducted regular performance evaluations for bar staff to ensure they are meeting job expectations.
- Managed disciplinary actions for employees when necessary following established protocol.
- Conducted regular inspections of equipment used by bartenders including blenders, juicers, ice machines, to ensure safe operation.
- Prepared detailed reports regarding staffing needs, inventory levels, cost control measures, for management review.
- Reviewed customer feedback surveys regularly to identify areas where improvements can be made in terms of drink quality or customer service.
- Implemented guest service standards and trained team on best practices for customer excellence.
- Identified and implemented strategies to enhance revenue, profitability and guest satisfaction.
- Recruited, hired, trained and supervised service team of [Number] employees.
- Inspected and monitored cleanliness of beverage service stations and complied with health code regulations.
- Preserved excellent levels of internal and external customer service.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Attracted, recruited and trained new employees.
- Purchased goods and ingredients needed to make beverages.
- Set daily and weekly cleaning and equipment maintenance schedules.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Distributed food to service staff for prompt delivery to customers.
Banquet
Hard Rock Casino
01.2019 - 10.2023
- Coordinated banquet staff to ensure efficient service of guests.
- Reviewed banquet orders and communicated changes with kitchen staff.
- Supervised setup of tables, chairs, linens, place settings, centerpieces, and other decorations prior to event.
- Ensured compliance with health and safety regulations in all areas of the banquet hall.
- Assisted in resolving customer complaints or concerns in a timely manner.
- Worked closely with culinary team to prepare meals according to menu specifications.
- Inspected banquet facilities before each event for cleanliness and safety hazards.
- Delegated tasks among staff members according to their abilities and skillset.
- Resolved conflicts between coworkers in a professional manner when necessary.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Organized and laid out buffet equipment, food displays and other items.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Interacted with kitchen staff to plan food and beverage logistics.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Instructed staff on appropriate equipment disassembly and storage.
- Communicated with venue personnel to coordinate event logistics.
- Mentored and coached team of banquet setters and other event personnel.
- Ordered necessary items to meet customer needs and specifications.
Store Manager
Dollar General
Gulfport, MS
03.2017 - 11.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Department Manager
Walmart
D'Iberville, MS
09.2007 - 02.2018
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Handled shift overstock, restocking and inventory control.
- Followed safety protocols and company processes and procedures.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Education
High School Diploma -
Long Beach High School
Long Beach, MS05.1999
Skills
- Beverage Preparation
- Regulatory Guidelines
- Customer Service Experience
- Supply Ordering
- Inventory Control
- Payroll Preparation
- Inventory Controls
- Cash Handling
- Production and Time Sequencing
- Kitchen Staff Supervision
- Marketing
- Operations Oversight
- Food and Beverage Service
- Safety Training
- Opening and Closing Procedures
- Staff Management
- Team Collaboration
- Teardown Experience
- Task Delegation
- Customer Service
- Customer Service Background
- Staff Leadership
- High-Volume Dining
- Serving Expertise
- Food Assembly Supervision
- Greeting and Seating Guests
- Work Area Inspection
Timeline
Beverage Supervisor
Hard Rock Casino
01.2019 - 10.2023
Banquet
Hard Rock Casino
01.2019 - 10.2023
Store Manager
Dollar General
03.2017 - 11.2018
Department Manager
Walmart
09.2007 - 02.2018
High School Diploma -
Long Beach High School