Debora Pernas
Hialeah,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Kidscare Therapy Center
Hialeah , FL
12.2017 - 02.2019
- Worked closely with patients to discuss payment arrangements when needed.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Answered customer inquiries regarding billings, payments, account status.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of collections, adjustments and denials in the system.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Performed additional duties as assigned by management team.
- Provided support to other departments within the organization as needed.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
Sales Associate
BrandsMart USA
Miami Gardens , FL
03.2013 - 12.2017
- Tracked sales performance metrics to identify trends in market place.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Worked with fellow sales team members to achieve group targets.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Described merchandise and explained use, operation and care.
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06-2012
Skills
- Customer Needs Assessment
- Product Sales
- Inventory Control
- Outgoing Personality
- Reading comprehension skills
- Goal-Oriented
- Verbal/written communication
- Reliable and punctual
- Client Service
- Listening Skills
- Multi-tasking strength
- Service-oriented
- Customer Service
- Professional Demeanor
Timeline
Billing Specialist
Kidscare Therapy Center
12.2017 - 02.2019
Sales Associate
BrandsMart USA
03.2013 - 12.2017
High School Diploma -
Hialeah Gardens Senior High School
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