Debora Rascol
Canton,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or teams. Experience in real estate and nursing.
Overview
10
10
years of professional experience
Work History
Front Desk Administrative Assistant
Legacy LLC
07.2022 - Current
- Collect patient and client documents and information upon referral.
- Inventoried and ordered office supplies to maintain availability of products.
- Coordinated with human resources department to handle payroll and personnel databases.
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Increased office efficiency with proactive inventory management of office supplies.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Streamlined office operations for increased productivity with effective administrative tasks management.
- Created and updated records and files to maintain document compliance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Resolved issues promptly by effectively communicating with colleagues from other departments.
Front Desk Administrator
Balfour
12.2020 - 05.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Collaborated with team members on special projects, resulting in successful completion within tight deadlines.
- Improved office organization by implementing effective filing systems and document management practices.
- Increased overall productivity by efficiently managing schedules and appointments for multiple executives.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Contributed to office efficiency by ordering supplies in advance of need, avoiding stock shortages or delays in tasks completion.
- Supported human resources department with recruitment efforts, including posting job openings online and scheduling interviews for candidates.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Certified Nursing Assistant
Balfour
11.2019 - 11.2020
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Built rapport with patients and families, providing emotional support during difficult times.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Resident Assistant
EHM Solutions
04.2016 - 09.2018
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Mentored new Resident Care Assistants, providing guidance on effective strategies for managing various situations.
TEMP E-Commerce Associate
Walmart.com
03.2018 - 08.2018
- Increased sales by optimizing product listings and implementing effective marketing strategies.
- Managed inventory levels for accurate stock availability, reducing backorders and improving customer satisfaction.
- Improved website usability by analyzing user feedback and making necessary adjustments to site design and layout.
- Implemented quality control measures for incoming inventory, ensuring a high level of customer satisfaction with purchased products.
- Streamlined return process, resulting in quicker resolution times for customer issues.
- Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
- Assisted with the development of an e-commerce app, enhancing user experience on mobile devices.
Senior Caregiver
Esther's Guest House
07.2014 - 10.2015
- Enhanced patient comfort by providing compassionate and attentive care.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Collaborated with healthcare team members to provide comprehensive care plans for each patient.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
- Ensured timely reporting of changes in patient condition to supervising nurses or physicians for immediate intervention.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Educated family members on best practices for caregiving at home, enhancing continuity of care between professional services visits.
- Served as a liaison between patients, families, and healthcare providers to facilitate seamless care delivery across various settings.
- Conducted initial assessments on new clients to determine their specific needs and develop individualized care plans accordingly.
- Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
Education
BBA - Business Management
Eastern Michigan University
Ypsilanti, MI05.2026
High School Diploma -
Washtenaw Technical Middle College
Ann Arbor, MI05.2015
Certificate of Business - Business
Washtenaw Community College
Ann Arbor, MI08.2014
Certificate of CNA - Nursing Assistance
Washtenaw Community College
Ann Arbor, MI05.2014
Skills
- Report creation
- Customer service expertise
- Appointment Coordination
- Clerical Support
- Social Media Updating
- Organizing and Categorizing Data
- Database Maintenance
- Basic accounting
- Reception duties
- Business Correspondence
- Accounting skills
- High Volume Phone Inquiries
- Scheduling appointments
- Word Processing
- Records Management
- Customer Service
- Social media knowledge
- Front Office Management
- Maintaining records
- Mail Sorting
- Bookkeeping
- Interpersonal Relations
- Meeting Arrangements
- Office Organization
- Records Management Systems
Languages
Romanian
Full Professional
Hebrew
Elementary
Timeline
Front Desk Administrative Assistant
Legacy LLC
07.2022 - Current
Front Desk Administrator
Balfour
12.2020 - 05.2022
Certified Nursing Assistant
Balfour
11.2019 - 11.2020
TEMP E-Commerce Associate
Walmart.com
03.2018 - 08.2018
Resident Assistant
EHM Solutions
04.2016 - 09.2018
Senior Caregiver
Esther's Guest House
07.2014 - 10.2015
BBA - Business Management
Eastern Michigan University
High School Diploma -
Washtenaw Technical Middle College
Certificate of Business - Business
Washtenaw Community College
Certificate of CNA - Nursing Assistance
Washtenaw Community College
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