Debora Rascol
ANN ARBOR,MI
Summary
Professional with proven background in delivering exceptional service to residents and guests. Successfully managed resident requests, reservations, and special accommodations, ensuring seamless experiences. Demonstrated ability in problem-solving and effective communication skills in healthcare and property management environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge Team Member
Legacy LLC
07.2022 - Current
- Proactively addressed potential issues before they arose by anticipating the needs of residents based on previous interactions.
- Collaborated with maintenance to ensure prompt and effective resident concerns addressed and handled in timely manner.
- Improved communication among team members by implementing new protocols for sharing information about updates and resident request and concerns.
- Coordinated transportation arrangements for some residents, ensuring punctuality and convenience.
- Maintained a clean and welcoming lobby area, ensuring residents and their guests felt comfortable upon arrival each day.
- Managed concierge desk operations efficiently, handling high volumes of maintenance and delivery requests with ease.
- Addressed resident concerns and inquiries with timely and professional responses via phone, email and in-person interactions.
- Worked effectively with maintenance and management to schedule contractor visits for repairs.
- Prepared board room and paper work for meetings, distributed important information on as needed basis for residents.
Concierge Attendant
Balfour Senior Living
09.2020 - 06.2022
- Maintained comprehensive knowledge of local businesses and attractions to provide informed recommendations.
- Collaborated with management to implement new services and amenities based on guest feedback.
- Provided exceptional service by promptly addressing any special requests from residents.
- Served as the main point of contact between residents and various departments within the property.
- Resolved resident and guest issues promptly, resulting in improved overall satisfaction rates.
- Streamlined check-in process for smoother resident guest arrivals and departures.
- Facilitated smooth transitions during shift changes by effectively communicating pertinent information to colleagues.
- Developed strong relationships with local service providers to enhance resident experiences.
- Assisted guests with transportation arrangements, ensuring timely pick-ups and dropoffs.
- Managed concierge desk operations, maintaining a professional and organized environment at all times.
- Conducted regular inventory checks of essential items required for fulfilling resident requests.
- Organized daily delivery of newspapers, magazines, and packages for residents.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Certified Medication Technician and Nurse Aid
Balfour Senior Living
11.2018 - 05.2020
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
- Assisted in reducing medication errors by diligently cross-checking prescription information with residents'' medical histories.
- Consistently maintained a professional demeanor when interacting with patients, families, coworkers, and supervisors alike, fostering a positive work environment.
- Streamlined the medication storage process by organizing and labeling supplies according to established guidelines for easy access during busy shifts.
- Served as a reliable resource for new hires, providing guidance and support on medication technician procedures and expectations.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Monitored, tracked, and conveyed important resident information to healthcare staff to help optimize treatment planning and care delivery.
- Turned and repositioned residents to prevent bedsores.
- Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
- Monitored patient responses to medication to report adverse reactions quickly.
- Interacted with residents and monitored vital signs during time of admission to report details to registered nurse.
- Facilitated personal hygiene management, feeding and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of 60+ residents under long-term care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Brecon Village Nurse Assistant
EHM Senior Solutions
06.2016 - 12.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
- Participated in ongoing professional development opportunities to enhance knowledge and skills in nursing assistance practices.
Home Care Nurse
Esthers Guest Home
07.2014 - 10.2016
- Administered medications and oversaw activities of daily living such as bathing, hygiene, and ambulation.
- Enhanced the quality of life for elderly patients through personalized care plans and regular health assessments.
- Maintained timely documentation of patient progress, facilitating effective communication among the care team members.
- Managed complex medical equipment such as ventilators or feeding tubes as needed for specialized patient populations.
- Provided emotional support to patients and families during challenging times, fostering trust and open communication.
- Reduced hospital readmissions by closely monitoring vital signs, medication adherence, and overall wellness.
- Observed patient to chart and report changes in patient condition and adverse reactions to medications and treatments.
- Administered medications and provided wound care as per physician orders, ensuring accurate treatment delivery.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
No Degree - Business Human Resources
Eastern Michigan University
Ypsilanti, MI09-2026
High School Diploma -
Washtenaw Technical Middle College
Ann Arbor, MI05-2015
Associate of Arts - Nurse Assistant
Washtenaw Community College
Ann Arbor, MI05-2015
Skills
- Multitasking proficiency
- Detail-oriented mindset
- Time management expertise
- Maintaining Composure
- Strong interpersonal skills
- Administrative Support
- Project Oversight
- Office streamlining
- Conflict resolution expertise
- Problem-Solving
Certification
- Michigan Real Estate Salesperson Course [RealEstateU] 2024, Feb
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification
- CPR/AED Certification
- Home Health Aide (HHA) Certification
- Fair Housing and Discrimination Certification
Languages
Romanian
Full Professional
Hebrew
Elementary
Timeline
Concierge Team Member
Legacy LLC
07.2022 - Current
Concierge Attendant
Balfour Senior Living
09.2020 - 06.2022
Certified Medication Technician and Nurse Aid
Balfour Senior Living
11.2018 - 05.2020
Brecon Village Nurse Assistant
EHM Senior Solutions
06.2016 - 12.2018
Home Care Nurse
Esthers Guest Home
07.2014 - 10.2016
- Michigan Real Estate Salesperson Course [RealEstateU] 2024, Feb
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification
- CPR/AED Certification
- Home Health Aide (HHA) Certification
- Fair Housing and Discrimination Certification
No Degree - Business Human Resources
Eastern Michigan University
High School Diploma -
Washtenaw Technical Middle College
Associate of Arts - Nurse Assistant
Washtenaw Community College
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