Debora Salazar
Mesa,AZ
Summary
Results-driven Credentialing Representative with over 8 years of expertise in healthcare credentialing and provider management, specializing in maintaining accurate provider records and fostering effective communication with healthcare professionals. Proficient in industry-standard tools such as Intellicred, CAQH, and Microsoft Excel, consistently delivering high-quality results while managing multiple projects. A proven track record of supporting team initiatives and ensuring compliance and operational efficiency in fast-paced environments underscores a commitment to excellence. Authorized to work in the US for any employer, ready to contribute to organizational success.
Overview
44
44
years of professional experience
Work History
Credentialing Rep 1
NextCare Urgent Care
02.2017 - 08.2025
- 1. Credential Providers for employment with NextCare in multiple states. Arizona, Colorado, Kansas, Missouri, North Carolina, New Mexico, Oklahoma, Texas, Nebraska, Michigan, Virginia and Wyoming.
- 2. Re-Credential Providers for employment with NextCare.
- 3. Responsible for running reports, updating and maintaining provider electronic files and completing projects when needed.
- 4. Familiar with Intellicred, CAQH, DOL, RR Medicare, Termed Provider's, Microsoft Excel and Microsoft Word.
- 5. Excellent communication skills working with MD's, FNP's and PA-C's daily both through email and telephone.
- 6. Work easily with our team of credentialist's as I support and assist when needed
Foreclosure/MI Bidding Specialist
DITECH FINANCIAL
05.2013 - 02.2017
- Handle bidding instructions for properties going to a foreclosure sale. Order appraisals and BPO's.
- Review detailed notes in regards to Loss Mitigation, Bankruptcies and Litigations. Review Deeds, Notes, and Mortgages. Report sales in multiple databases including Freddie Mac, FHA and Fannie Mae..Detail oriented working in MSP, LPS and Microsoft Outlook.
- Work with multiple databases to maintain homeowners association dues and property taxes for foreclosed properties. FORTRACS and LENSTAR proficient. Process invoices and check request for payments. Prioritize daily commitments working with a very high volume of data entry. Handle email and telephone communications with attorneys, title companies and lenders. Process and maintain multiple accounts and transactions. Provide customer service for calls about loans in default through foreclosure or deed in lieu. Document in detail all correspondence and communications.
Customer Service
WAGEWORKS
05.2012 - 05.2013
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Provided accurate and appropriate information in response to customer inquiries. Explained how HSA and FSA accounts worked and their transaction details. Maintained up to date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Maintained a high volume of customer calls daily.
Customer Service Representative
AT&T
09.1981 - 08.2012
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Solicit sales of new or additional services or products.
- Assisted in all areas of administrative work including data entry, file organization, database maintenance, credits and debits, collections, accounts payable, reconciled and reported discrepancies found in records, provided excellent customer service.
Education
Bachelor's - Business Administration
California Coast University
Santa Ana, CA08.2008
Skills
- MSP expertise
- Proficient in organizational management
- Microsoft Excel proficiency
- Expertise in debits and credits
- Seven years of medical credentialing experience
- Five years of accounting experience
- Experienced data entry
- Extensive customer service experience
- Expertise in NCQA standards
- Proficient in Microsoft Word
- Financial account reconciliation
- Order processing expertise
- Accounts receivable expertise
- Microsoft Outlook proficiency
- Proficient in Microsoft Office
- Invoice processing
- Client relationship building
Timeline
Credentialing Rep 1
NextCare Urgent Care
02.2017 - 08.2025
Foreclosure/MI Bidding Specialist
DITECH FINANCIAL
05.2013 - 02.2017
Customer Service
WAGEWORKS
05.2012 - 05.2013
Customer Service Representative
AT&T
09.1981 - 08.2012
Bachelor's - Business Administration
California Coast University
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