Debora Santiago Amaro
Riverview,FL
Summary
Dynamic professional with strong customer service and leadership skills. Experienced in inventory management and team training, dedicated to enhancing operational efficiency and customer satisfaction.
Results-driven individual with a proven track record in team management and problem-solving. Expertise in training new associates and optimizing workflows, contributing to improved team performance and customer experience in retail environments.
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service , parcel delivery service operations and inventory management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Backroom Associate
Sam's Club
2021.06 - Current
- Managed inventory organization, ensuring efficient access to products and streamlined restocking processes.
- Operated warehouse equipment, maintaining safety standards while optimizing workflow efficiency.
- Collaborated with team members to enhance product placement strategies, improving customer experience in-store.
- Trained new associates on backroom procedures and safety protocols, fostering a knowledgeable workforce.
Coach Manager
Walmart
2017.02 - 2021.06
- Developed training programs to enhance team performance and customer service skills.
- Implemented effective coaching strategies to improve employee engagement and retention.
- Facilitated regular performance evaluations, providing constructive feedback and mentoring opportunities.
- Analyzed team performance metrics to identify areas for improvement and drive operational efficiencies.
Cashier / Department Manager
Walmart
2010.10 - 2017.02
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent record-keeping.
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to optimize store operations and improve service quality.
Education
High School Diploma -
Escuela Superior Urbana
Patillas, PR2006-05
Skills
- Bilingual: English and Spanish
- Customer Service
- Leadership and Team Management
- Administrative Support / Organization and Time Management
- Microsoft Word / Outlook
- Data Entry and Computer Skills
- Inventory Management
- Receiving, Inventory Management and Backroom Operations
- Problem Solving / Conflict Resolution
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Backroom Associate
Sam's Club
2021.06 - Current
Coach Manager
Walmart
2017.02 - 2021.06
Cashier / Department Manager
Walmart
2010.10 - 2017.02
High School Diploma -
Escuela Superior Urbana