Spreadsheet software
Debora Streat
Petersburg,VA
Summary
Personable Customer Service Leader offering 12 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
14
14
years of professional experience
Work History
Customer Service Lead
Lincare Healthcare
Chesterfield, VA
02.2015 - 02.2024
- Coordinate the activities of all customer service teams: provide support and advice to team members.
- Monitor performance, lead the team to achieve key performance indicators (KPIs), and provide excellent customer service.
- Evaluate customer feedback and identify ways to maximize customer satisfaction.
- Managed approximately 80 incoming calls, emails, and faxes per day from customers.
- Clarified customer issues and determine root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Customer Service/ Operator
CINTAS, Professional Uniform and Facility Services
Chester, VA
10.2013 - 02.2015
- Promptly responded to inquiries and requests from prospective customers.
- Met all customer call guidelines including service levels, handling due handling time, and productivity.
- Responsible for achieving production requirements
- Handled customer inquiries, answered questions, and resolved problems in a timely manner promptly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Store Manager
Shoe Department Encore
South Boston, VA
09.2009 - 05.2013
- Examined merchandise to verify that it was correctly priced and displayed.
- Conducted store inventories once per quarter, Interviewed job candidates, and made staffing decisions.
- Managed a team of [8] employees, including a manager, and trained them in a variety of merchandising and organizational functions.
- Created a comprehensive store brand, including online marketing materials, store signage, and advertising.
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Education
Computer -
Halifax County High School
South Boston, VA06.1992
Skills
- Leadership
- Standards Organization
- Cash Handling
- Management
- Customer Service
- Sales Training
- Proficiency in Microsoft Office Suite
- CRM (Salesforce)
- Live chat support
- Payment Processing
- Report Generation
- Call Center Operations
- Calm and Professional Under Pressure
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Software applications
Microsoft Word
Microsoft Outlook
Timeline
Customer Service Lead
Lincare Healthcare
02.2015 - 02.2024
Customer Service/ Operator
CINTAS, Professional Uniform and Facility Services
10.2013 - 02.2015
Store Manager
Shoe Department Encore
09.2009 - 05.2013
Computer -
Halifax County High School
Similar Profiles
Mallory BarkerMallory Barker
Customer Service Representative at Lincare HealthcareCustomer Service Representative at Lincare Healthcare
Jaime LargeJaime Large
Intake Coordinator at Lincare HealthcareIntake Coordinator at Lincare Healthcare
JUANITA COURTNEYJUANITA COURTNEY
CPAP Coordinator/Technician Specialist at Lincare HealthcareCPAP Coordinator/Technician Specialist at Lincare Healthcare