Debora Streat
North Dinwiddie,VA
Summary
Experienced healthcare professional known for maintaining high standards and delivering impactful results. Skilled in managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with a flexible approach to changing needs and a strong commitment to achieving objectives. Proficient in communication, problem-solving, and adaptability, dedicated to providing exceptional care in a dynamic healthcare environment.
Overview
16
16
years of professional experience
Work History
Healthcare Customer Service Representative
Lincare
01.2025 - Current
- Resolved customer inquiries, providing accurate information on healthcare services and products.
- Coordinated patient scheduling to ensure timely delivery of medical equipment and supplies.
- Assisted in training new team members on customer service protocols and system navigation.
- Enhanced communication processes between patients and healthcare providers for improved service delivery.
Account Representative II
Mariner Finance, LLC
05.2024 - 12.2024
- Processed client payments and updated accounts.
- Assist clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- I originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Managed over 100 calls while providing exceptional customer support and maintaining professional composure.
Customer Service Supervisor
Lincare Healthcare
02.2015 - 02.2024
- Monitor performance, lead the team to achieve key performance indicators (KPIs), and provide excellent customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed approximately 80 incoming calls, emails, and faxes per day from customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Customer Service/ Operator
Cintas Chester
05.2013 - 02.2015
- Promptly responded to inquiries and requests from prospective customers.
- Met all customer call guidelines including service levels, handling due handling time, and productivity.
- Managed workflow to exceed quality service goals.
- Responsible for achieving production requirements
- Handled customer inquiries, answered questions, and resolved problems in a timely manner promptly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Store Manager
Shoe Dept
09.2009 - 05.2013
- Examined merchandise to verify that it was correctly priced and displayed.
- Conducted store inventories once per quarter, Interviewed job candidates, and made staffing decisions.
- Managed a team of [8] employees, including a manager, and trained them in a variety of merchandising and organizational functions.
- Created a comprehensive store brand, including online marketing materials, store signage, and advertising.
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
03.2018
Computer -
Halifax County High School
06.1992
Skills
- Effective leadership
- Team management
- Customer engagement
- Advanced skills in Microsoft Office Suite
- Experience with Salesforce CRM implementation
- Customer support via live chat
- Transaction management
- Customer service operations
- Avaya CMS management skills
Timeline
Healthcare Customer Service Representative
Lincare
01.2025 - Current
Account Representative II
Mariner Finance, LLC
05.2024 - 12.2024
Customer Service Supervisor
Lincare Healthcare
02.2015 - 02.2024
Customer Service/ Operator
Cintas Chester
05.2013 - 02.2015
Store Manager
Shoe Dept
09.2009 - 05.2013
Computer -
Halifax County High School
Bachelor of Science - Business Administration And Management
Colorado Technical University
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