Debora Tavarez Williams
Premier Infrastructure and Energy
Brooklyn, NY,NY
2
Languages
6
years of professional experience
Customer support specialist with expertise in conflict resolution and communication. Cultivates collaborative environments while adapting to evolving needs to enhance customer satisfaction. Leverages empathy and active listening to build strong rapport with clients and colleagues, driving positive outcomes and improving service delivery.
Work History
Researcher/Video Auditor
4 Months- Coordinate 811-ticket processing, direct work distribution, and provide field operations support with records, maps, and special requests.
- Achieved weekly production targets by using audit tools and systematically reviewing fieldwork videos for adherence to compliance standards.
- Participated in after-hours on-call rotations and managed notification to utility providers regarding critical facility changes.
Sales/Customer Service Agent
6 Months- Managed inbound and outbound calls to ensure customer satisfaction and service quality.
- Resolved customer inquiries regarding fire safety systems and services to enhance client understanding and satisfaction.
- Documented customer interactions to ensure accurate follow-up and maintain service quality.
- Documented customer interactions for accurate record-keeping and follow-up.
- Collaborated with technical teams to address product issues and enhance service delivery.
- Delivered product presentations to enhance customer understanding and engagement.
- Conducted over 50 calls daily to build and maintain strong customer relationships.
Spanish interpreter
6 Months- Adhered to communication guidelines and procedures, ensuring compliance with applicable ethics and standards.
- Provide interpretations of questions, answers, statements and other forms of verbal/ written communication.
- Produced transcripts during calls to ensure accurate interpretations, converting dialogue and conveying intent while addressing idioms and slang nuances.
- Delivered translation services, providing accurate concepts and explanations without additions or omissions.
- Executed over 35 daily calls to enhance client communication.
Digital Shopper
6 Months- Fulfill customer orders by reviewing orders; locating, preparing and packaging merchandise and following up on out-of-stock merchandise.
- Ensured accuracy of orders prior to pick up; made product substitutions and consulted with customers to ensure satisfaction.
- Help generate new business and associated revenue by actively promoting department services and offerings to customers; responding to customer inquiries and requests.
- Worked closely with cross-functional teams to improve the digital shopping interface for customers.
Spanish Interpreter
11 Months- Delivered translation services to clients by providing accurate concepts and explanations with no additions or omissions.
- Producing transcripts during the call to ensure accuracy of the interpretations, converting dialogue and convey the intent of the original speaker, understanding that many idioms and slang terms do not translate exactly between languages.
- Provide interpretations of questions, answers, statements and other forms of verbal/ written communication.
- Followed communication guidelines and procedures; complying with applicable ethics and standard.
Customer Service Representative
1 Year 1 Month- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Keep up to date on products and service to fulfill customer inquiries and ensure customer satisfaction.
- Facilitated over 40 customer interactions per day to enhance service delivery.
Education
Personal Care Aide - Health Care
High School Diploma
English Certification - English Language
Skills
Data analysis
Data collection
Bilingual communication
Customer service excellence
Team collaboration
Technical writing
Strong work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Researcher/Video Auditor
Premier Infrastructure and Energy
06.2026 - CurrentRead More
Sales/Customer Service Agent
MASTER FIRE SYSTEMS, INC.
12.2024 - 06.2025Read More
Spanish interpreter
Language Line Solutions
01.2024 - 07.2024Read More
Digital Shopper
Walmart
04.2023 - 10.2023Read More
Spanish Interpreter
Cibao FC
02.2022 - 01.2023Read More
Customer Service Representative
United Nearshore Operations
12.2020 - 01.2022Read More
Zapata English School
English Certification from English Language
Read More
El Corozo
High School Diploma
Read More
Careskills Training School, Inc.
Personal Care Aide from Health Care
Read More