Debora Wesley
Canton,MI
Summary
Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.
Overview
16
16
years of professional experience
Work History
Operations Coordinator
Travel The World Services
Las Vegas, NV
08.2018 - 02.2024
- Oversee daily operation, which includes but is not limited to upkeep of the grounds to look presentable for visiting potential clients.
- Caring for office plants, paint, and decorating conference room or any other office upgrades, maintaining and replenishing office supplies, handling all deliveries, setting up breakfast or lunch for guests, and cleaning and removing trash every night.
- Organized meetings, conferences, and other events related to operations.
- Developed strategies for streamlining workflow processes.
- Implemented safety protocols to maintain a safe working environment.
- Coordinated daily operations activities and assigned tasks to staff members.
- My responsibilities are to prepare clients before entering the presentation and exiting the clients with gifts provided for their attendance.
- A high level of interpersonal skills is demonstrated.
- Handled customer service calls, answering questions and concerns.
Customer Service Specialist
Taxidi Holdings LLC
11.2014 - 08.2018
- Handle inbound and outbound customer service calls in a timely manner
- Fulfillment of travel package clients purchased which includes but is not limited to booking the hotel room, reserving dinner and show
- Promoted in December 2016 duties and responsibilities includes -Monitor multiple databases to track several locations' customer calls
- Evaluate employee performance against required expectations
- Implemented plans for customer representatives on how to build and develop a relationship with prospective clients.
Customer Service Retention Representative
Comcast Cable
Sterling Heights, MI
05.2008 - 10.2014
- Achieved high sales percentage with a consultative, value-focused customer service approach
- Resolved product issues and shared benefits of new technology to cover the family's needs and wants
- Promptly responded to general inquiries from the client via u.s
- Mail, email, or fax
- Guaranteed positive customer experience on every call
- Upsold products and services to existing customers
- Followed policies and procedures to meet and exceed quality assurance measures.
Education
Associate of Science - General Studies
Oakland Community College
Farmington Hills, MI06.2008
Diploma - Marketing Management
Detroit Business Institute-Downriver
Detroit, MISkills
- Customer Service
- Call Center
- CSR
- Customer Care
- Marketing
- Recruiting
- Upselling
- Quality Assurance
- Employee Evaluation
- CRM Software
- Budgeting
- Databases
- Public Relations
- Microsoft Office
- Microsoft Outlook
- Event Planning
- Administrative Experience
- Salesforce
Assessments
- Workplace English, Highly Proficient, 04/01/20
- Customer Focus & Orientation, Highly Proficient, 04/01/20
Personal Information
Title: Seasoned Customer Service Representative
Timeline
Operations Coordinator
Travel The World Services
08.2018 - 02.2024
Customer Service Specialist
Taxidi Holdings LLC
11.2014 - 08.2018
Customer Service Retention Representative
Comcast Cable
05.2008 - 10.2014
Associate of Science - General Studies
Oakland Community College
Diploma - Marketing Management
Detroit Business Institute-Downriver
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