Overview
16
16
years of professional experience
Work History
Family Manager
Self-employeed
Rolla, MO
07.2010 - Current
- Managed finances effectively with budgeting and expense tracking to achieve financial goals.
- Communicate effectively with the family members in both English and Portuguese.
- Create a warm and welcoming atmosphere in the home.
- Engage in activities with the children, such as reading, playing games, and going on outings.
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
- Maintained a clean and organized household for improved efficiency and stress reduction.
- Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Receptionist Administrator
PauloOctavio
Brasilia, Df
07.2008 - 01.2010
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor Of Science - Psychology
Early Childhood Education -
12.2008
Skills
- Budget Planning
- Appointment Scheduling
- Special Needs Support
- Educational Support
- Activity Planning
- Home maintenance
- Tech-savviness
- Family Counseling
- Childcare experience
- Safety awareness
- Meal Preparation
- Critical Thinking
- Dependable and Responsible
- Relationship Building
- Emotionally supportive
- Housekeeping and Cleaning
- Parent Interaction
- Creative Thinking
- Good Decision Making
- Early Childhood Education
- Educational Activities
- Promoting Good Behavior
- Early Childhood Development
- Child psychology knowledge
- Social integration
- Behavior Modeling
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Interpersonal Communication
- Enrichment Activities
- Excellent customer service
- Friendly, Positive Attitude
- Problem-Solving
- Flexible and Adaptable
- Calm Under Pressure
Timeline
Family Manager - Self-employeed
07.2010 - Current
Receptionist Administrator - PauloOctavio
07.2008 - 01.2010
Southern New Hampshire University - Bachelor Of Science, Psychology
Faculdade Anhanguera De Brasilia - Early Childhood Education,