Debora Young
Hardyville,VA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.
Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
7-eleven Convenience Store
Deltaville, Virginia
09.2023 - Current
- Operated cash register and handled customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Maintained cleanliness and organization of the store environment.
- Assisted in stocking shelves and managing inventory levels regularly.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
DSP
New point life services
North, VA
03.2024 - 11.2025
- Supported individuals with daily living activities and personal care needs.
- Assisted clients in developing life skills and achieving personal goals.
- Collaborated with healthcare professionals to implement care plans effectively.
- Facilitated recreational activities to promote social interaction and engagement.
- Maintained a safe and clean environment for clients at all times.
- Provided emotional support and encouragement to clients during challenging times.
- Documented client interactions and updates in compliance with agency policies.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
Office Manager
Thrift Store City
Norfolk, VA
03.2021 - 09.2023
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Caregiver
Home Instead
Manassas, VA
01.2015 - 03.2021
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Education
High School Diploma -
Bmc Durfee High
Fall River, MASkills
- Team Supervision
- Administrative Support
- Office Management
- Customer Service
- Multitasking and organization
- Stress management
- Creative with activities
- Training new hires
- Team leadership
- Personal care aide (PCA)
- Alzheimer's care
- Conflict resolution
- Disability care
- Medication management
Timeline
DSP
New point life services
03.2024 - 11.2025
Customer Service Cashier
7-eleven Convenience Store
09.2023 - Current
Office Manager
Thrift Store City
03.2021 - 09.2023
Caregiver
Home Instead
01.2015 - 03.2021
High School Diploma -
Bmc Durfee High