Debora (Debby) Hansen

Wheat Ridge,Colorado

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Energetic Leasing Consultant offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

years of professional experience

Gateway Services Group

06.2019 - 11.2023

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Assisted development and implementation of new administrative procedures.
Developed strategies to streamline and improve office procedures.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Volunteered to help with special projects of varying degrees of complexity.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Montrachet/The Lodge

03.2015 - 09.2017

Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Enhanced community atmosphere by planning and executing engaging resident events.
Collaborated with team members to consistently provide a seamless leasing experience for all clients.
Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Contributed valuable input during team meetings, sharing ideas on how to improve processes and enhance the overall resident experience.
Greeted clients, showed apartments, and prepared leases.
Verified tenant incomes and other information before accepting lease applications.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Responded to requests and scheduled appointments for property showings.
Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Distributed flyers to raise awareness of properties and attract more tenants.
Coordinated appointments to show marketed properties.

Colorado State University

Fort Collins, CO

05.1974

Gateway Services Group

06.2019 - 11.2023

Montrachet/The Lodge

03.2015 - 09.2017

Colorado State University