Deborah Abew

Customer Care Assistant

Ghana Water Limited

05.2016 - Current

Assisted call-in customers with questions and orders.
Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions provided and tracking trends for further analysis.
Participated in weekly meetings with management teams regarding goals progress updates.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Applied security in loss prevention and training towards recognizing risks and reducing company theft.
Trained and developed sales team associates in products selling techniques and procedures.
Implemented up-selling strategies for recommending accessories and complementary purchases.
Analyzed customer feedback for process improvements to achieve long-term business objectives.
Identified crisis calls and arranged for emergency assistance to resolve important problems.
Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Assisted in developing training programs to boost team performance and productivity.
Consistently maintained a high level of professionalism while interacting with customers across diverse industries and backgrounds.
Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Elevated team morale by fostering an inclusive work environment that promoted collaboration among colleagues from diverse backgrounds.
Communicated with clients regarding account services, statements, and balances.
Proactively identified potential problems affecting client satisfaction rates, taking necessary steps towards resolution before escalation occurred.
Maintained and managed customer files and databases.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Educated customers about billing, payment processing and support policies and procedures.
Sought ways to improve processes and services provided.
Investigated and resolved customer inquiries and complaints quickly.
Provided exceptional service by consistently meeting or exceeding key performance indicators.
Promptly responded to inquiries and requests from prospective customers.
Mentored new hires on company policies, procedures, and best practices for customer care excellence.
Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
Managed timely and effective replacement of damaged or missing products.
Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Responded proactively and positively to rapid change.
Demonstrated respect, friendliness and willingness to help wherever needed.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Proved successful working within tight deadlines and a fast-paced environment.
Cultivated interpersonal skills by building positive relationships with others.
Promoted brand loyalty through genuine empathy for customers'' needs and personalized support experiences tailored to individual preferences.
Delivered prompt service to prioritize customer needs.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Met customer call guidelines for service levels, handle time and productivity.
Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Followed up with customers about resolved issues to maintain high standards of customer service.
Analyzed paperwork to verify completeness and eligibility for requested products and services.
Responded to customer needs through competent customer service and prompt problem-solving.
Developed strong relationships with clients, leading to increased repeat business and referrals.

Summary

Overview

Work History

Customer Care Assistant

Education

MBA - Business Management

Skills

Timeline

Customer Care Assistant

MBA - Business Management

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