Deborah Abiona
Camden,DE
Summary
Reliable and Organized in providing high quality customer service to guests in different work settings. Amenable with fast paced rushes, and culturally foreign environments. Aspiring polyglot, fine tuning languages already acquired. Competent and looking for an opportunity to grow and build on knowledge acquired in medical school. Compassionate healthcare provider, critical thinker, and problem solver. Upbeat and personable to promote an enjoyable work environment.
Overview
3
3
years of professional experience
Work History
Bartender / Server
9 East Taphouse (formerly Known As Fraizer’s)
10.2022 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items for parties upwards of 100 people.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server/Bartender
Buffalo Wild Wings
08.2020 - 10.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items and recorded order information.
- Acknowledged and awarded as Employee of quarter 3 times.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
English Teacher and Translator
Level Up
06.2020 - 10.2022
- Prepared and implemented lesson plans covering required course topics.
- Coordinated activities to encourage interest in reading.
- Prepared comprehensive English curriculum for multiple classes of 10-25 students.
Medical Office Assistant
Sambhab Kumar M.D.
03.2021 - 06.2021
- Entered procedure codes and diagnosis codes into medical billing software.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
M.B.B.S - General Medicine
Ternopil National Medical University
Ternopil, Ukraine02-2023
High School Diploma -
Caesar Rodney High School
Camden, DE06-2016
Skills
- Ul>
- Hospitality service expertise
- P>Stocking and replenishing
- P>Guest relations management
- P>Multilingual
- Beverage Preparation
- Health Codes Compliance
- Food Service
- Menu Memorization
- Basic Accounting
- Payment Processing
- ABC Standards
- Liquor, Beer, and Wine Knowledge
- Order Management
- Outgoing Personality
- Hospitality Service Expertise
- Creative Mixology
- Cash Register Operation
- Responsible Alcohol Service
- Team Training and Development
- Conversant in Language
- Aloha POS
- Memory Retention
- Interpersonal Skills
- Age Identification and Compliance
- Cleanliness and Hygiene
Languages
English
Native or Bilingual
Spanish
Full Professional
Ukrainian
Professional Working
Polish
Limited Working
Additional Information
Guitar
Spoken Word Poetry
Fitness
Timeline
Bartender / Server
9 East Taphouse (formerly Known As Fraizer’s)
10.2022 - Current
Medical Office Assistant
Sambhab Kumar M.D.
03.2021 - 06.2021
Server/Bartender
Buffalo Wild Wings
08.2020 - 10.2022
English Teacher and Translator
Level Up
06.2020 - 10.2022
M.B.B.S - General Medicine
Ternopil National Medical University
High School Diploma -
Caesar Rodney High School
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