Deborah Adams
Hesperia,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
44
44
years of professional experience
Work History
Realtor
HomeQuest
03.2020 - 01.2024
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Realtor / Property Manager
Shear Realty
03.2005 - 03.2020
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Managed needs of Homeowners and Tenants
- Complain Resolution, Problem solving
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
- Maintained organized records of leases, maintenance requests, rent payments, and other property-related documentation for easy reference and accurate reporting.
- Managed staff members such as leasing agents, maintenance personnel, or administrative support professionals effectively to meet performance goals consistently.
- Managed staff members such as leasing agents, maintenance personnel, or administrative support professionals effectively to meet performance goals consistently.
Service Deli Manager
Vons
12.1980 - 03.2025
- Monitored employee performance closely to identify areas for improvement or recognition of outstanding achievements in customer service or productivity goals.
- Developed strong rapport with customers by addressing concerns promptly and ensuring their satisfaction with deli products and services.
- Established effective communication channels between staff members to ensure smooth daily operations in the service deli department.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Skills
- Problem-solving abilities
- Customer Support
- Data Entry
- Complaint resolution
- Customer communications
- Building rapport
- Sales expertise
- Brand representation
- Computer Skills
- Understanding Customer Needs
- Professional telephone demeanor
- Calm Under Pressure
Timeline
Realtor
HomeQuest
03.2020 - 01.2024
Realtor / Property Manager
Shear Realty
03.2005 - 03.2020
Service Deli Manager
Vons
12.1980 - 03.2025
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