Deborah Adams
Hopatcong
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
34
34
years of professional experience
Work History
Recovery/Customer Service
BJ's Wholesale
Roxbury NJ
11.2023 - 01.2025
- Kept the isles neat and organized. Responsible for processing the extra cardboard. Handled customer inquiries. Offered assistance whenever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, and friendliness at all times.
Cashier Assistant
Costco East Hanover
East Hanover
01.2021 - 01.2022
- Assisted customers with the unloading and then reloading of the items in their carts.
- Answered customers questions.
- Additional assignments per business needs.
Companion/Caregiver
Companion/Caregiver
01.2010 - 01.2021
- Ensured patients safety while moving in and out of bed, and a wheelchair.
- Provided assistance in getting dressed in the morning, and when preparing for bed in the evening.
- Prepared meals on a daily basis.
- I assisted the patient with light physical therapy daily as recommended by a physician or physical therapist.
- I performed household duties and maintenance as necessary.
- Provided personal care, skin care and wound care (when necessary).
- I helped with daily fun activities that were of interest.
- Ensured mental stimulation daily. Encouraging puzzles, reading and mental recollection with conversation.
Customer Support Representative
TMP Direct Marketing
Mt Olive, NJ
01.2007 - 01.2012
- I provided superior customer service support in an inbound call center.
- Troubleshooting assorted issues.
- Provided sales assistance on accounts where applicable.
- Escalated customer issues as needed.
Staff Assistant/school bus aid
Rockaway Township Board of Education
Rockaway, NJ
01.2003 - 01.2004
- Assure safety of handicapped and small children to and from school.
Travel Counselor Support
American Express Travel
East Hanover, NJ
01.1996 - 01.2001
- Responsible for customer communications both inbound and out.
- Responsible for generating telephone reports.
- Assist the agents in securing the preferred hotel in a sold-out situation.
- Try to get the negotiated rate for a hotel if the agent was unable to.
- Responsible for booking or changing limo reservations.
- Assist in tracking and ordering tickets, paper, and office supplies.
Secretary/Customer Service Representative
Sound Measurements Inc.
Denville, NJ
01.1995 - 01.1996
- Providing customer service to walk in customers as well as phone support.
- Organize appointments.
- Responsible for ordering supplies.
- Record keeping and invoice preparation.
- Shipping and receiving.
Dietary Aide/Part Time Supervisor
Saint Claire’s Hospital
Dover, NJ
01.1991 - 01.1995
- Responsible for preparing, delivering, and collecting patient menus and meals.
- Maintain sanitary status of the kitchen.
- As supervisor responsible for implementing physician's instructions regarding dietary requirements.
- Supervise preparation of meals and quality control.
- Answering telephone inquiries.
- Responsible for preparing special dietary drinks.
Education
No Degree - Microsoft Certification
County College of Morris
Randolph Township, NJSkills
- Demonstrated expertise in providing compassionate companionship and caregiving services
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Demonstrated reliability and dedication as a collaborative team player with a positive attitude
Timeline
Recovery/Customer Service
BJ's Wholesale
11.2023 - 01.2025
Cashier Assistant
Costco East Hanover
01.2021 - 01.2022
Companion/Caregiver
Companion/Caregiver
01.2010 - 01.2021
Customer Support Representative
TMP Direct Marketing
01.2007 - 01.2012
Staff Assistant/school bus aid
Rockaway Township Board of Education
01.2003 - 01.2004
Travel Counselor Support
American Express Travel
01.1996 - 01.2001
Secretary/Customer Service Representative
Sound Measurements Inc.
01.1995 - 01.1996
Dietary Aide/Part Time Supervisor
Saint Claire’s Hospital
01.1991 - 01.1995
No Degree - Microsoft Certification
County College of Morris