DEBORAH ADESANYA
Summary
Dedicated and passionate health professions student and an aspiring DNP with strong commitment to providing quality healthcare. Eager to leverage my education and experience to contribute to the well being of individuals and seeking opportunity to provide compassionate care and make positive impacts in various environment, expanding my skills and facilitating company’s growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
WALMART SUPERCENTER
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
FRONT END TA
WALMART SUPERCENTER
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
STUDENT NURSE INTERN
MOUNTAIN TOP UNIVERSITY
02.2022 - 07.2022
- Improved patient care by assisting Registered Nurses with daily tasks and procedures.
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
- Built rapport with patients and members of patients' support systems.
- Transported patients between unit rooms and scanning locations for diverse procedures.
- Met with patient to make introductions, inquire about needs and offer assistance.
- Contributed to a safe and sanitary environment by adhering to infection control protocols and maintaining cleanliness standards within patient rooms.
- Developed strong communication skills through frequent interaction with patients, families, physicians, nurses, and other healthcare professionals involved in the care process.
- Coordinated meal and snack deliveries, assisted with feeding, and charted intake for review.
MEDICAL RECEPTIONIST
GLORY HOSPITAL
05.2019 - 07.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Associate of Science - NURSING
GEORGIA STATE UNIVERSITY
DECATUR, GA 06.2025
Bachelor of Science - BIOLOGY
MOUNTAIN TOP UNIVERSITY
LAGOS, NIGERIA 06.2022
High School Diploma -
UNCLE STEVE COMPREHENSIVE COLLEGE
OGUN, NIGERIA09.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Client Relations
- Team Development
- Administrative Support
Timeline
Customer Service Representative
WALMART SUPERCENTER
02.2023 - Current
FRONT END TA
WALMART SUPERCENTER
10.2022 - Current
STUDENT NURSE INTERN
MOUNTAIN TOP UNIVERSITY
02.2022 - 07.2022
MEDICAL RECEPTIONIST
GLORY HOSPITAL
05.2019 - 07.2021
Associate of Science - NURSING
GEORGIA STATE UNIVERSITY
Bachelor of Science - BIOLOGY
MOUNTAIN TOP UNIVERSITY
High School Diploma -
UNCLE STEVE COMPREHENSIVE COLLEGE