Trained new team members and contributed to overall performance improvement.
Contributed to business growth through promotional activities and industry networking.
Implemented SQL results for team optimization.
Pharmacy Technician/Front Desk Customer Service Representative
Walgreens
07.2017 - 03.2020
Delivered exceptional customer service by engaging with customers, addressing inquiries, and proactively offering assistance with products and services, ensuring a positive and personalized experience.
Managed front-end operations, including accurately processing sales transactions, handling pricing discrepancies, and ensuring compliance with local regulations and company policies to maintain smooth operations.
Supported inventory management by restocking shelves, unloading deliveries, and performing stock rotation using the first-in, first-out method to minimize product waste and maintain product availability.
Collaborated with store management to develop and execute visually appealing product displays, ensuring timely resets and effective merchandising of promotional, seasonal, and sale items to drive sales.
Assisted in maintaining a clean and organized store environment, including performing exterior and interior maintenance, ensuring a welcoming atmosphere for customers while adhering to safety and cleanliness standards.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Contributed to training new pharmacy staff to enhance service quality.
Counted, measured, and compounded medications following standard procedures.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Used pharmacy software such as IntercomPlus for precise prescription processing.
Conducted routine audits to ensure regulatory compliance.
Education
Bachelor of Science - Business Administration And Management
Georgia State University
Atlanta, GA
05-2026
Associate of Science - Health Information Management
Georgia State University
Atlanta, GA
05-2024
Skills
Data entry
Documentation
Information Technology
Microsoft Office 365
Problem solving
Customer Service
Communication Skills
Management
Troubleshooting
Proficient Computer Knowledge
Timeline
Data Entry Specialist
McKesson
06.2024 - 02.2025
Case Management Specialist
Bakkt
03.2022 - 05.2024
Hazard Insurance Analyst
Amerisave Mortgage Corporation
06.2020 - 01.2021
Pharmacy Technician/Front Desk Customer Service Representative
Walgreens
07.2017 - 03.2020
Bachelor of Science - Business Administration And Management
Georgia State University
Associate of Science - Health Information Management
Georgia State University
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