Summary
Overview
Work History
Education
Skills
Interests
Excellence in Customer Service Support - LaSalle Bank
Timeline
Generic

Deborah A. Gurley

Houston,TX

Summary

Customer service position that utilizes my years of Sales and Customer service and my knowledge of sales, sales management, customer relations and customer communications and retention.

Experienced Division Manager with an analytical and driven approach to overseeing Sales & Customer operations. Successful at establishing strong business practices, adhering to compliance requirements and promoting enhancements.

Overview

17
17
years of professional experience

Work History

Equipment Leasing Division Manager

Mobilease, Inc.
06.2000 - 11.2002

Controlled costs by streamlining operations and reducing waste.

  • Supervised daily planning, coordination and administration for division operations.

Territory Manager

ORIX Credit Alliance, Inc. Small Ticket Division
06.1999 - 06.2000
  • Developed new and collaborated with established vendors in the area, to help them increase their sales for their small equipment needs.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.

Territory Manager, Public Group, Education Programs

Dell Financial Services, LP
06.1997 - 06.1999
  • Established relationships with Higher Education institutions and K-12 school districts to assist in financing decisions for their purchases of Dell Computer Equipment. Prepared bid proposals, presented to finance committees, school boards, decision makers to maximize profitability for Dell, while maintaining a strong relationship with the Dell Computer Territory and Division managers.

National Account Manager, Ascom Hasler Division

Mellon First United Leasing
06.1990 - 05.1997
  • Implemented and equipment leasing program for a National Dealer network consisting of 225 dealers nationwide. Increased sales from $100,000 to $2,000,000 per month from 1992-1997. Consistently exceeded monthly, quarterly, and yearly sales quota. Supervised a staff of eight, including seven sales associates. Developed. Organized, and implemented sales promotions. (Received two promotions)
  • Identified profitable business leads and built pipeline of prospective customers.
  • Increased market penetration by growing brand awareness.

Pricing administration Representative

Baxter Healthcare Corporation
02.1989 - 06.1990
  • Extensive bid preparation to maximize profitability, working in conjunction with the sales representatives and managers. Managed operations for over 600 accounts
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Commercial Loan Assistant

LaSalle National Bank Northbrook
07.1985 - 06.1990
  • Worked with Commercial Loan officers to market services to customer to increase volumes and profits. Prepared commercial loan documents to ensure perfection of the banks secured position. Analyzed monthly portfolio activity for commercial loan officers.
  • Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
  • Increased client satisfaction by maintaining open line of communication about loan status.

Education

Business Administration - Marketing/Finance

Loyola University – Mundelein College
Chicago, IL

Skills

  • Operations planning
  • Business planning
  • Financial administration
  • Sales and marketing expertise
  • Staff training and development
  • Innovation and creativity
  • Sales leadership
  • Customer relationship development
  • Strategic planning
  • Territory cultivation
  • Performance management
  • Policy development
  • Project implementation

Interests

  • Fundraising Events
  • Youth Development Programs
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Participating in fundraising events to support local charities, schools, or community projects
  • Volunteer Work
  • Music
  • Crafting and DIY Projects
  • Interior Design
  • Camping
  • Hiking
  • Volunteering
  • Gardening
  • Food Tourism
  • Historical Exploration
  • Road Trips
  • Baking
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • Food Photography
  • Growing herbs, vegetables, or fruits in home gardens
  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Food Blogging
  • Wine Tasting
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • I like trying new recipes and food trends
  • Bread Making
  • Enjoy experimenting with different ingredients and flavors in the kitchen

Excellence in Customer Service Support - LaSalle Bank

Six consecutive years of receiving the Outstanding Customer Service and Support employee of the year from Ascom Hasler Mailing Systems corporate and their Nationwide Dealer network.

Consistent Perfect attendance for all the years worked.

Awarded many contracts for Higher Education and K-12 schools, totaling over $75 million


Timeline

Equipment Leasing Division Manager

Mobilease, Inc.
06.2000 - 11.2002

Territory Manager

ORIX Credit Alliance, Inc. Small Ticket Division
06.1999 - 06.2000

Territory Manager, Public Group, Education Programs

Dell Financial Services, LP
06.1997 - 06.1999

National Account Manager, Ascom Hasler Division

Mellon First United Leasing
06.1990 - 05.1997

Pricing administration Representative

Baxter Healthcare Corporation
02.1989 - 06.1990

Commercial Loan Assistant

LaSalle National Bank Northbrook
07.1985 - 06.1990

Business Administration - Marketing/Finance

Loyola University – Mundelein College
Deborah A. Gurley