DEBORAH AHEARN
Fort Myers,FL
Summary
Detail-oriented account specialist with extensive experience in customer management and service optimization. Recognized for effective communication and problem-solving skills, fostering strong relationships with clients while enhancing operational efficiency. Office Management and 15 years in the banking industry. Collections expert.
Overview
9
9
years of professional experience
Work History
Service Scheduler
THOMPSON GAS
Fort Myers, Florida
05.2025 - Current
- Scheduled customer service appointments with high efficiency and effectiveness.
- Collaborated with technicians to enhance daily service route optimization.
- Managed customer inquiries, delivering timely and accurate assistance.
- Updated service records in company database with precision.
- Collaborated with team members to resolve scheduling conflicts promptly.
- Provided excellent customer service by responding promptly to inquiries via phone or email.
- Implemented strategies for improving efficiency in scheduling processes.
- Maintained accurate records of all scheduled appointments and customer interactions in database system.
- Communicated with technicians throughout the day to provide updates on schedule changes or new job requests.
- Ensured that all required paperwork was completed accurately prior to scheduling an appointment.
- Resolved conflicts between customers, technicians, and management regarding scheduling issues.
- Informed customers of service appointment dates and times.
- Advised customers on available services and recommended additional services as needed.
Commercial Account Specialist
THOMPSON GAS
FORT MYERS, Florida
06.2023 - 05.2025
- Managed customer accounts and resolved inquiries effectively.
- Collaborated with sales team to support client needs and enhance service.
- Processed account changes and maintained accurate records in the system.
- Resolved customer complaints in a professional manner.
- Managed customer databases and maintained accurate records of all transactions.
- Monitored account activity, identified opportunities for improvement, and provided solutions to maximize efficiency.
- Maintained relationships with existing commercial customers through regular contact.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Negotiated payment plans with clients experiencing financial difficulties, reducing bad debt.
- Resolved account discrepancies through meticulous investigation and collaboration with finance department.
- Identified customer needs by asking questions and advising on best solutions.
Office Manager
SOUTH FLORIDA GAS
Fort Myers, FL
10.2016 - 06.2023
- Managed daily office operations and maintained efficient workflow processes.
- Implemented filing systems to organize documents and improve accessibility.
- Trained new employees on office procedures and company policies.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruited, interviewed and selected employees to fill vacant roles.
- Computed balances, totals or commissions to support accounting team.
Skills
- Account management
- Document organization
- Office management
- Team collaboration
- Payment processing
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Employee training
- Attention to detail
- Clerical support
- Policy and procedure modification
- Senior leadership support
- Customer service
- Document management
- Staff hiring
- Operations management
- Team supervision
- Credit and collections
- Documentation and control
- Banking operations
- Administrative oversight
- Financial tracking
- Employee supervision
- Data entry
- Account reconciliation
Timeline
Service Scheduler
THOMPSON GAS
05.2025 - Current
Commercial Account Specialist
THOMPSON GAS
06.2023 - 05.2025
Office Manager
SOUTH FLORIDA GAS
10.2016 - 06.2023