Deborah Akimana
Fall River,MA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 2 years of management performance. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors
Overview
6
6
years of professional experience
Work History
Area Manager
BOS7 Amazon.com
06.2022 - Current
- Manage the pick process path within the Outbound department
- Previously managed the pack and ship dock process paths within Outbound
- Worked on improving pack rates by helping increase the pack rates by 2% during my time in pack
- Work with the support teams on ways to help improved pick rates and have been successful at improving pick rates by over 20%
- Lead the shift when Operations Manager was not present
- Ran successful shifts as a shift lead by making sure flow plans are being created and followed and helping ensure associates stay safe.
Shift Leader
Trinity College Library & Information Services
01.2020 - 05.2022
- Manage the consultants during the shift
- Make certain that all obligations are fulfilled, including assigning work tasks to specific consultants
- Assess the performance of student consultants, including tickets, and train new consultants
- Complete the checklist for shift leaders and head consultants, as well as the Ticket Review spreadsheet.
Consultant
Trinity College Library & Information Services
09.2018 - 01.2020
- Assisted at the Library and information service desk as the first point of contact for any library and information services issues or questions
- Answered phones and worked on tickets for any information technology issues on and off campus
- Went to classrooms and offices as needed to help fix any issues that may come up
- Collaborated with library staff to assist clients in finding books and research materials.
Education
High School Diploma -
Margaret Long Wisdom High School
Houston, TXBachelor of Art in International Studies -
Trinity College
Hartford, CTSkills
- Strategic Planning
- People leadership
- Relationship building
- Coaching and training
- Data driven decision making
- Industry specific software
- Staff Management
- Operations Management
Timeline
Area Manager
BOS7 Amazon.com
06.2022 - Current
Shift Leader
Trinity College Library & Information Services
01.2020 - 05.2022
Consultant
Trinity College Library & Information Services
09.2018 - 01.2020
High School Diploma -
Margaret Long Wisdom High School
Bachelor of Art in International Studies -
Trinity College