Deborah A. Law
Kansas City,MO
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Saint Luke's Hospital and other notable organizations. Excelled in roles requiring critical thinking and computer proficiency, significantly enhancing customer satisfaction and operational efficiency. Skilled in both customer relations and data entry, adept at transforming challenges into solutions. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
KCMO Regulated Industries
07.2021 - 01.2023
- Courteously and kindly informed the general public about license-related rules, policies, and procedures.
- Worked in a production-oriented environment as a cooperative team member with the capacity to work independently.
- Reconciled fees collected with computerized records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Credentialing Specialist
Saint Luke's Hospital
05.2019 - 04.2020
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries promptly and professionally.
- Received and evaluated applications to look for missing and inaccurate information.
- Conducted primary source verifications such as background checks and board certifications.
Administrative Assistant
Full Faith Christian Center
02.2017 - 05.2019
- Operated food pantry.
- Scheduled meetings with parishioners.
- Assisted with bible study lesson plans.
Executive Assistant
CenturyLink
12.2000 - 09.2015
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Education
No Degree - Organizational Leadership
Rockhurst University
Kansas City, MOParalegal Studies
Rockhurst University
Kansas City, MOSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
Hobbiest
T-Shirt Designer - Designs t-shirts using a web-based program.
Timeline
Customer Service Representative
KCMO Regulated Industries
07.2021 - 01.2023
Credentialing Specialist
Saint Luke's Hospital
05.2019 - 04.2020
Administrative Assistant
Full Faith Christian Center
02.2017 - 05.2019
Executive Assistant
CenturyLink
12.2000 - 09.2015
No Degree - Organizational Leadership
Rockhurst University
Paralegal Studies
Rockhurst University
Similar Profiles
Arianne PhillipArianne Phillip
Tariff Analyst/Regulatory Economist at Regulated Industries CommissionTariff Analyst/Regulatory Economist at Regulated Industries Commission
Amy E. AllisonAmy E. Allison
Vice President of Sales at SAP Americas, Inc, SAP Regulated IndustriesVice President of Sales at SAP Americas, Inc, SAP Regulated Industries
Morgan WatersMorgan Waters
CASE MANAGER at KCMO AngelsCASE MANAGER at KCMO Angels