Deborah Amaro
Costa Mesa,CA
Summary
Secured a role to leverage extensive sales and customer service expertise for organizational impact.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm Insurance
06.2025 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Utilized CRM software to manage client relationships.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Sales Agent
Farmers Insurance Agency
04.2024 - 06.2025
- Managed the sales pipeline by tracking leads and nurturing client relationships
- Educated clients on policy details and benefits to enhance understanding.
- Provided ongoing support to clients throughout the policy lifecycle to ensure retention.
- Participated in training sessions to improve product knowledge and sales techniques.
- Responded promptly to client inquiries, ensuring a high level of customer service.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Real Estate Agent
Berkshire Hathaway Home Services
09.2023 - 05.2025
- Prepare and manage contracts.
- Provide exceptional customer service to buyers and sellers.
- Conduct cold calling and outreach to prospective clients.
- Schedule and host property showings.
- Communicate with clients via calls, email, and in-person meetings.
- Negotiate purchase agreements and terms.
Real Estate Agent
Nationwide Real Estate
04.2017 - 08.2023
- Handled residential property sales and client follow-up.
- Completed real estate training programs.
- Conducted door knocking and cold calling.
- Hosted open houses to generate leads and client interest.
Loan Officer
Loan Depot
07.2019 - 12.2021
- Completed full 1003 loan applications.
- Collected borrower documentation and assessed qualification criteria.
- Analyzed credit reports and explained lending options.
- Educated clients on loan programs and benefits.
- Managed inbound/outbound calls from various lead sources.
Sales Consultant
CarMax
06.1998 - 08.2017
- Assisted customers with vehicle purchases.
- Overcame customer objections and identified solutions.
- Managed online and phone leads.
- Delivered strong customer service and follow-up.
- Generated future business through lead development.
- Provided mentoring and scheduling support.
- Supported opening of new CarMax locations.
Education
High School Diploma - GED
Whitney Young H.S
Chicago, ILSkills
- Customer service
- Licensed loan officer
- Professionalism and ethics
- Quotes and sales
- Licensed insurance agent
Certification
- Real Estate License | April 2017 – Current
- NMLS License | August 2016 – Current
- Insurance License | December 2024- Current
Awards
Superlative Award in Sales, Top Sales - Local and Nationwide, Top Customer Service, Employee of the Year & Employee of the Month, Presidents Club – Ultimate Diamond, Gold, and Silver, Performance Recognition, Top Unit Career Sales
Summary of Qualifications
- Proven leader in managing sales efforts through motivational mentoring strategies.
- Strong adaptability and professionalism in diverse environments.
- Experienced in real estate sales, loan applications, and internet-based lead generation.
- Exceptional customer service, communication, and negotiation skills.
Timeline
Insurance Agent
State Farm Insurance
06.2025 - Current
Sales Agent
Farmers Insurance Agency
04.2024 - 06.2025
Real Estate Agent
Berkshire Hathaway Home Services
09.2023 - 05.2025
Loan Officer
Loan Depot
07.2019 - 12.2021
Real Estate Agent
Nationwide Real Estate
04.2017 - 08.2023
Sales Consultant
CarMax
06.1998 - 08.2017
High School Diploma - GED
Whitney Young H.S