Summary
Overview
Work History
Education
Skills
Timeline
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Deborah A Mason

Deborah A Mason

Denver,CO

Summary

Customer-centric strategic planning for all account/project types and deliverables, including budget management, QA, and reporting. Highly analytical strategist able to comprehensively understand issues, diagnose problems, perform quality assurance, and streamline complex work processes across multiple projects and programs. Solution-oriented problem solver with strong technical skills, learning and development focus. 23+ year success record in all aspects of client delivery. Team focused leader with track record of enabling teams to complete more deliverables with limited time or resources.

Overview

24
24
years of professional experience

Work History

Technical Writer/Project Manager

Bank of America
12.2023 - 10.2024
  • Contribute to the development, support, and education of the GIS Knowledge Governance program, from template to certification, all GIS processes, procedures, and flows matured
  • Conduct a comprehensive audit of all GIS required documentation as part of the transformation effort
  • Document all GIS internal processes

Sr. IT Project Mgr / Prog Mgr. – Finance Strategy

Kemper
03.2022 - 08.2023
  • Developed program communications, program level status-by-workstream processes, and Steering Committee and the Holding Company Data Asset project presentation decks
  • Forged strong supporting relationships with all finance department leadership and project teams
  • Facilitated development of the Finance Project Management Office as a Service structure and tools, including all process flows, approval processes, escalation matricies by program, communication plans, resource planning process, change management, and all necessary templates and the PMOaaS support menu
  • Highly proficient with regulatory and compliance requirements adherence

Sr. IT Project Manager – Infrastructure

Caesars Digital
03.2021 - 03.2022
  • Manage new sportsbook launches, including; rack and stack, staging, network, software, development, delivery, regulatory and vendor relations, cutting production time in half
  • Facilitate business integrations, including the William Hill / Caesars merger
  • Manage Caesar’s office move in Las Vegas, technical aspects and quality assurance, as well as logistics and requirements gathering
  • Lead server migrations, legacy systems refresh, moves, and compliance management
  • Develop Project Management Office; documentation, templates, process and procedure research and development
  • Conduct Internal Business and IT solutions discovery and deployments
  • Lead PMO and establish of best practices across IT organization
  • Orchestrate all Change Control for departments using Service Now

Technical Project Manager

VSO, LLC
08.2019 - 11.2019
  • Analyze, plan and develop requirements and standards in reference to scheduled projects
  • Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
  • Determine and define clear deliverables, roles, QA objectives, and responsibilities for staff members required for specific projects or initiatives
  • Research and evaluate hardware and software technology options and weigh the cost/benefit analysis when making large purchases on behalf of the company
  • Recruit and train exceptional employees to fulfill posted positions within the technical department
  • Update and maintain all production technologies ensuring proper maintenance and installation

Test Manager/Coordinator

Wells Fargo
01.2019 - 08.2019
  • Responsible for all project audit level documentation of testing activity in the Home Equity line of business (HE LOB), including but not limited to; Test Strategy, Test Plan, Traceability Matrix, Test Accountability Matrix, and Final Test Results Summary
  • Manage and QA proper adherence to procedure for all test teams, working in coordination with test leads throughout the Home Equity LOB
  • Collaborate with the PMO to author process documentation for completing the test accountability matrix and data conditioning across various lines of business
  • Train in Big Room Planning offsite for SCRUM planning activities around upcoming implementations
  • Schedule all project test touch-points, daily stand-ups, and topic calls

Project Manager

El Paso County
04.2018 - 09.2018
  • Develop strong understanding of working in the Government sector across various departments and elected officials
  • Work across all departments to develop firm needs assessment and deliverable timelines
  • Lead PM on Office 365 conversion for El Paso County offices
  • Produce and communicate all project risk, contingency, budget, and progress reporting and communication
  • Ignite and move forward change management efforts, working with all departments and resource teams
  • Collaborate closely with PMO to assure projects were being delivered on time and within corporate standards
  • Train leadership and development programs across IT (e.g
  • Emotional intelligence, leadership, etc.)

IT Proj. Mgr / Tech. Prog. Mgr

GE Johnson Construction
11.2017 - 04.2018
  • Managed concept-to-launch of various IT project within the construct of construction IT needs
  • Improve the tracking and organization of ongoing project work through tools, automation, and organization
  • Develop trust and comradery with current IT team and company sponsors
  • Implement and document ITIL/PMP processes to enhance IT delivery and function
  • Ensure products met or exceeded client expectations
  • Excel at gathering feedback and requirements; communicating needed changes to development team; and overseeing seamless, high-quality rollouts to on-time and on-budget conclusion
  • Gain a deep understanding of the business objectives of internal and external stakeholders

Client Delivery Manager/Program Manager

XceedGroup
07.2014 - 10.2017
  • Successfully manage a portfolio of clients, ensuring financial targets (4 mil – 18 mil budget, depending on account) are reached
  • Manage budgeting all aspects of the account from SOW creation, project budgets, contract budgets, to invoicing
  • Build and document the client’s business and technical landscape
  • Analyze and share feedback on important client information to Client Services Team
  • Foster strong relationships with Client Services team members and Client
  • Ensure client’s support issues/tickets resolve in a quick and professional manner while complying to Service Level Agreements
  • Identify training/knowledge gaps and lead training for clients and colleagues (Emotional Intelligence, Leadership, Gender Differences)
  • Create and maintain the vSOC (Virtual Services Operations Center) organization
  • Build and manage the Women's Leadership Networking Group
  • Member of Future Leadership Program
  • Structure and conduct all surveys on ELAT and CLAT
  • Analyze and present recommendations from survey analyses to Upper Management

Business/Process Analyst

TROWE Price
02.2014 - 06.2014
  • Short-term contract to assist with the implementation and migration around their change management system
  • Collect and document information to transform data collection process
  • Liais with the business and data owners to gather current process descriptions and flows

Business/Process Analyst

Denver Public Schools
04.2013 - 10.2013
  • Agile methodology was used for all projects to communicate requirements, develop solutions, and organize sprints
  • Collected and documented necessary information to transform the data collection process from current DPS procedure to the mandated data pipeline process implemented by the Colorado Department of Education
  • Liaised with the business and data owners to gather current process descriptions and flows
  • Managed relationships with developers and bridged communication between end users and development team
  • Participated in the preparation of Process Flow Diagrams and other UML Diagrams using MS Visio
  • Identified and resolved issues with developers during efforts to validate designs and functional specifications
  • Led the planning and functional discovery for the development of GUI screens across the school district, including wireframe creation in Visio and QA requirements communication
  • Conducted the project meetings successfully by coordinating all users, technical staff, and business/data owners

Manager Policy and Procedure

Graven Austin Drake
10.2012 - 02.2013
  • Responsible for the development, creation, and implementation of the Operations Manual
  • Acted as Program Manager for PCI Compliance process implementation
  • Managed the day to day activities and performance of the IT staff
  • Appointed as Project Manager for the development and implementation of new dialer structure
  • Created, modified, and implemented company policy and procedures
  • Interviewed potential candidates for open positions company wide
  • Developed new data capture structure for account management
  • Acted as the Account Manager for new campaigns
  • Functioned as a CEO liaison between management, facilities, and supply office

Senior Project Manager

Jones International University
11.2010 - 04.2011
  • Responsible for the development of the university’s new assessment platform
  • Work across all departments to develop firm needs assessment and deliverable timelines
  • Produce and communicate all project risk, contingency, and progress reporting and communication
  • Led change management efforts, working with all departments and resource teams
  • Direct project managers on development of a new infrastructure for data gathering and analysis institution wide
  • Partner with PMO to assure projects are delivered on time and within corporate standards

Quality Assurance Project Manager

Verizon Business
11.2008 - 11.2010
  • Responsible for the system implementations of VoIP products for 11 European Countries
  • Manage multiple development projects and oversee development, system administration, and quality assurance teams
  • Manage Project Test Budget
  • Drive project deliverables from inception to completion, ensuring timelines and implementations meet strict QA guidelines
  • Successfully coordinate with customers, marketing, and other project teams for initial project planning to clarify business requirements, identify risks, and design test processes for new changes to critical systems
  • Act as point lead for all team members and junior project managers, ensuring understanding of Verizon business processes, and expectations

Senior Project Manager

IBM Global Services
09.2005 - 10.2008
  • Restructure all systems for The GAP retail account, streamlining all processes including budget, communications, and work flow to accommodate new system implementations
  • Successfully communicate all budgets, forecasting, LOE, communication plans, and technical system alignments for large projects and programs ranging from 1 to 10 million dollars
  • Manage technical projects for commercial outsourcing accounts in the travel and transportation industry
  • Ensure audit-ready compliance of customer-required reporting processes to accommodate government requirements
  • Prepare and deliver customer-facing project tracking reports including Resource Balancing, Forecasting and Audit reports
  • Determine business needs for the automation of reporting functions to drive automated solutions and address client needs
  • Mentor new project managers on account reporting processes and procedures

Senior Marketing Research Analyst, Competitive Intelligence

Anthem BCBS
07.2004 - 06.2005
  • Manage all competitive analysis and market research projects for West region
  • Analyze competitive trends, marketing strategies, and business processes
  • Partner with strategic business units to provide primary, secondary, and outsourced research
  • Recommend strategic and tactical actions that increased profitable membership growth
  • Create systematic competitive reports, and analyses of all key competitors
  • Incorporate business plans and strategies into competitive and marketing research plans

Research Manager

College for Financial Planning
02.2001 - 06.2004
  • Act as Project Manager for the development of The College for Financial Planning’s online testing systems
  • Provide academic systems analysis, budget oversight, and implement strategy and training
  • Develop and maintain a rotating intern program
  • Design, deliver, and analyze all student, alumni, and corporate client surveys
  • Research lead on the successful 10-year NCA re-accreditation project development
  • Lead design assessment structures for the school
  • Wrote and published “The Survey of Trends in the Financial Planning Industry,” an annual comprehensive survey report providing valuable information pertaining to the financial planning industry

Education

Master of Arts - Experimental Psychology

University of Colorado
Colorado Springs, CO

Bachelor of Arts - Psychology

University of Colorado
Colorado Springs, CO

Skills

  • Software Development Lifecycle (SDLC)
  • Process Implementation/Improvement
  • Strategic Planning
  • Procedure Development
  • Program Management (Jira, Smartsheet, Confluence, ClickUp)
  • Agile (Scrum/Kanban)
  • Waterfall/Hybrid
  • Statistical Analysis
  • Technical Project Management
  • Process Automation
  • Relationship Management
  • ITIL
  • Systems Implementation
  • Vendor Evaluation
  • Reporting and Survey Software (Cognos, Tableau, Survey Monkey, SPSS)
  • MS Office

Timeline

Technical Writer/Project Manager

Bank of America
12.2023 - 10.2024

Sr. IT Project Mgr / Prog Mgr. – Finance Strategy

Kemper
03.2022 - 08.2023

Sr. IT Project Manager – Infrastructure

Caesars Digital
03.2021 - 03.2022

Technical Project Manager

VSO, LLC
08.2019 - 11.2019

Test Manager/Coordinator

Wells Fargo
01.2019 - 08.2019

Project Manager

El Paso County
04.2018 - 09.2018

IT Proj. Mgr / Tech. Prog. Mgr

GE Johnson Construction
11.2017 - 04.2018

Client Delivery Manager/Program Manager

XceedGroup
07.2014 - 10.2017

Business/Process Analyst

TROWE Price
02.2014 - 06.2014

Business/Process Analyst

Denver Public Schools
04.2013 - 10.2013

Manager Policy and Procedure

Graven Austin Drake
10.2012 - 02.2013

Senior Project Manager

Jones International University
11.2010 - 04.2011

Quality Assurance Project Manager

Verizon Business
11.2008 - 11.2010

Senior Project Manager

IBM Global Services
09.2005 - 10.2008

Senior Marketing Research Analyst, Competitive Intelligence

Anthem BCBS
07.2004 - 06.2005

Research Manager

College for Financial Planning
02.2001 - 06.2004

Master of Arts - Experimental Psychology

University of Colorado

Bachelor of Arts - Psychology

University of Colorado

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Deborah A Mason