Overview
Work History
Education
Skills
Interests
Timeline
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Deborah A. M. Marshall

Sculptor
Sabattus,ME

Overview

1
1
Language
4
4
years of post-secondary education
39
39
years of professional experience

Work History

Store Associate

Family Dollar Stores Inc.
Sabattus, ME
11.2020 - Current
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Aided English and Italian speaking customers, increasing customer loyalty 100%.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Answered questions about store policies and concerns to support positive customer experiences.

Small Business Owner

Little Folks Factory
Rome, Italy, Maine
01.2000 - Current
  • Carved objects from Polymer Clay
  • Followed detailed directions for commissioned pieces.
  • Completed several commissioned pieces for many clients in about 19 years.
  • Cultivated relationships with other artists and internal partners to develop positive rapport for future opportunities.
  • Transformed ideas into high-quality creations to fulfill client requests.
  • Delivered commissions to customer locations within specific timeframes.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Won several awards In United Stetes and Italy.

Sales Manager

Agostinelli Arte
ROme, Italy
03.2010 - 09.2019
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Developed international business relationships to drive business units abroad.
  • Identified opportunities for growth within European territory and collaborated with sales teams to reach sales goal.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Developed and implemented comprehensive salesperson training program.
  • Produced contracts, reports, letters, and proposals for clients.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Aggressively pursued competitive accounts by differentiating company from competitors.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Targeted new markets and increased sales 100% through proactive sales and negotiation techniques.

Business Owner

Saint Aurea Summer Kinderganrten
Rome, Italy, Rome, Italy
06.2008 - 09.2016
  • Put together realistic budgets based upon costs and fees for effectively operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Learned and remained updated on statutory requirements and regulations.

Education

High School Diploma -

Terenzio Mamiani
Rome, Italy
09.1984 - 07.1988

Skills

    Customer service

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Interests

Reading, Travelling, Animals

Timeline

Store Associate

Family Dollar Stores Inc.
11.2020 - Current

Sales Manager

Agostinelli Arte
03.2010 - 09.2019

Business Owner

Saint Aurea Summer Kinderganrten
06.2008 - 09.2016

Small Business Owner

Little Folks Factory
01.2000 - Current

High School Diploma -

Terenzio Mamiani
09.1984 - 07.1988

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Deborah A. M. MarshallSculptor